Support Engineer
Compensation
$20 - 24 hour
Responsibilities
The Support Engineer will field incoming requests and issues via various channels, taking ownership of requests until resolution or escalation. They will document activities, manage priority situations, and collaborate across the company to resolve issues.
Requirements
Candidates should have outstanding customer service skills and prior experience handling customer requests. Technological proficiency with software and hardware is required, while technical support experience is desired but not mandatory.
Full Description
Description About LiveU Join the leader in live IP-video solutions for top broadcasters, sports organizations, public safety, and more. With over 5,000 customers in 150+ countries, LiveU is trusted to cover every major news and sports event, from the US Presidential Election campaign to the Summer and Winter Games. Location: Hybrid - 2 days in Hackensack, NJ Office Responsibilities · Field incoming requests/issues via omni-channel platform (phone, email, and chat). · Take ownership of requests and support through resolution or escalation. · Document requests/issues and related support activity. · Identify priority escalation situations and manage them according. · Raise awareness of procedures that require modification and/or are missing. · Collaborate across the company as needed to resolve requests/issues. · Identify and report cases that could be addressed with self-service and/or automation. Salary range: $20-$24 / hr Requirements Flexibility to work some holidays and weekends, and extra hours as needed. Outstanding customer service skills. Prior experience handling customer requests/issues (service). Technologically proficient with software and hardware. Technical support experience desired but not mandatory. Basic requirements None
This job posting was last updated on 9/13/2025
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