Liveops, Inc.

Compensation

Full Description

Job Description: • Manage and coordinate operations through policies and procedures, ensuring customer and patient satisfaction • Responsible for the day-to-day management, development, and implementation of call center related initiatives that impact client and patient results/experience • Lead service-related initiatives including identification of business need, strategy recommendation and project outcomes • Develops and articulates effective performance strategies that are impactful, executable, easily communicated, and financially supported for areas of responsibility (product/ indication /channel) • Possesses a broad understanding of overall client business, structure, priorities and proactively set plans to meet evolving business needs • Leverages critical thinking/ problem-solving skills to devise innovative solutions • Possesses strong communication and presentation skills to lead collaborative efforts • Demonstrates the ability to deliver complex information in ways that are easily understood • Manages a diverse workload with multiple demands, and competing priorities • Adheres to Liveops and client operating procedures and guidelines • Consistently communicates timely and accurate information and progress across functional teams to prioritize projects, meet program timelines and exceed quality standards • Maintains ongoing communication with customers/vendors to ensure that project timelines and program changes are aligned with expectations and business needs • Exhibits sound business judgment and decision making within the scope of assigned responsibilities • Directly manages 2+ remote call center teams • Up to 20% travel required per year. Requirements: • Bachelor's Degree in Business, Communications preferred, or 5+ years relevant experience in related field • Proven experience in operational delivery • Proven leadership competencies to include building teams, knowing the business, driving for results, and encouraging open exchange of ideas and knowledge • Proven experience across multiple functions including customer service in a fast-paced, service/team environment (call center, customer service, marketing services) • A highly motivated change agent that drives business-focused solutions • Strong written, verbal and presentation skills with the ability to distill highly complex requirements into compelling business objectives • Strong problem-solving abilities in complex, compliance regulated department Benefits: • Comprehensive insurance • 401(k) match • Flexible vacation plan • Employee resource groups • Wellness program