Liveops

Compensation

Full Description

Healthcare Project Manager The Healthcare Project Manager plays a critical role in leading and delivering complex healthcare projects that drive meaningful results for clients. This position requires strong project management expertise, exceptional communication skills, and the ability to coordinate cross-functional teams in a fast-paced, client-focused environment. The ideal candidate is proactive, detail-oriented, and passionate about optimizing processes to achieve high-quality outcomes. The Purpose of Your Role The purpose of the Healthcare Project Manager role is to ensure the successful planning, execution, and delivery of healthcare projects by aligning resources, managing stakeholder expectations, and maintaining the highest standards of client service and project performance. This role is dedicated to fostering strong client relationships, driving continuous improvement, and supporting organizational goals through effective project leadership. The Qualifications We're Looking For • Bachelor's degree in Business, Management, or related field, or equivalent years of work experience. • 3+ years of proven project management experience, ideally within healthcare or client-facing environments. • 5+ years of experience in customer service and client account support; specific client experience preferred. • PMP certification preferred; certification in project management disciplines such as Lean Six Sigma is a strong plus. • Proficiency in project management software (e.g., Monday.com, Asana, Jira). • Strong leadership, organizational, and communication skills, including excellent verbal and written communication. • Demonstrated ability to manage multiple complex projects concurrently in a deadline-driven environment. • Superior multitasking, time management, and organizational skills. • Strong analytical mindset with effective decision-making supported by analytical and technical skills. • Experience analyzing complex data sets to extract actionable insights. • Proven problem-solving capabilities, especially in healthcare-regulated environments. • Creative and strategic thinking, with a passion for continuous improvement and process optimization. • Deep understanding of customer needs and a commitment to high-quality client satisfaction. • Skilled in fostering trust through effective client interactions and expectation management. • Collaborative, team-oriented, and able to motivate others. • Skilled in stakeholder management and cross-functional coordination. • Decisive under pressure and in high-stakes environments. • Comfortable navigating ambiguity and managing change. • Strong adaptability in rapidly changing business environments. • Availability during program-required hours with flexibility for adjustments and on-call support. • Ability to develop high-quality and impactful executive-level presentations and project collateral. The Competencies You Bring Customer Focus, Planning & Organizing, Data Gathering & Analysis, Individual Impact & Influence, Results Orientation, Presentation Skills The Value You Deliver • Develop detailed project plans, including timelines, budgets, resource allocation, and risk assessments. • Coordinate internal teams, cross-functional departments, and third-party vendors to ensure seamless project execution. • Manage multiple complex projects concurrently using project management software, ensuring delivery on time, within scope, and within budget. • Monitor and manage changes to project scope, schedule, and costs using established tools and processes. • Measure and report project performance, providing regular updates, insights, and strategic recommendations to senior leadership and clients. • Conduct risk assessments, implement mitigation plans, and ensure quality assurance throughout the project lifecycle. • Foster and maintain strong relationships with clients, stakeholders, and team members, acting as the primary point of contact to drive satisfaction and loyalty. • Facilitate communication across departments, resolve conflicts, and remove barriers to progress. • Align project deliverables with strategic client goals and organizational objectives. • Conduct regular meetings and check-ins with clients to review progress, performance, and identify improvement opportunities. • Leverage data analytics to evaluate project and program performance, identify areas for improvement, and support innovation. • Proactively identify and resolve issues to maintain high performance standards. • Translate client goals into actionable project and program strategies to ensure successful outcomes. • Deliver personalized customer support tailored to client needs and concerns. Essential Job Functions Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation. • Ability to sit or stand at a desk for extended periods of time while working on a computer. • Available for virtual meetings in a non-distracted environment. • Ability to work independently and meet deadlines. • Ability to work a flexible work schedule that includes days, nights, overnights, weekends, and holidays. • Up to 10% travel required per year. About Liveops Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we've paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability-helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients-delivering personalized experiences that earn trust and drive lasting impact. It's not outsourcing; it's outsmarting. To learn more, visit www.liveops.com. Eligibility Requirements: Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future. Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.