Lithia & Driveway

Compensation

Full Description

Dealership: L0408 Suburban Nissan of Farmington Hills Suburban Nissan Farmington Hills The Sales Variable Manager is responsible for providing exceptional customer service throughout the deal process. Helping customers choose products that protect their vehicle purchase and setting up the structure and finalization of the sale. This individual also works with lenders to obtain financing approval and completes all vehicle purchase and associated paperwork accurately and on time. The Sales Variable Manager reports to the General Sales Manager or General Manager. Responsibilities Sales Process Management Ensure salespeople are engaging directly with the customer and engage directly with customer themselves. Walk lot everyday with sales team to ensure knowledge of vehicle pricing and excellent condition of inventory, advertising, banners and area grounds. Develop effective sales staff by communicating expected performance standards, monitoring performance, identifying development needs, coaching and mentoring. Customer Engagement Ensure all customers greeted promptly in a professionally and friendly manner. Address and resolve customer concerns promptly and professionally. Assist Sales Representatives with customers when needed in order to ensure sale of vehicle. Remain aware of all customers on lot and ensure their customer buying experience is progressing as expected. Track ad sourcing by communicating with customers to identify what brought them to the store. Help customers choose protection packages for their vehicle by presenting all products and their benefits. Ensure financing for customers; by building professional relationships with lenders and working with them to get the best financing available for our customers. Submit deals to bank electronically using appropriate dealer system. Enter transactions accurately into ADP and bank approval systems. Process all transaction paperwork and ensure it is accurate and meets the needs of the Office, state specific DMV and lender requirements. Track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding. Follow-up with customers as courtesy reminder for purchased products requiring customer action (ex. Protective coating applied) Obtain all appropriate licensing within 90 days from date of hire. Skills and Qualifications Strong attention to detail Sense of urgency Excellent communication Typing – ability to type efficiently Mathematics – ability to use mathematics to solve problems. Basic computer skills What We Offer Comprehensive benefits: Medical, Dental & Vision, 401(k) with match Paid Holidays, PTO, Life Insurance, Disability Coverage Employee vehicle purchase discounts Ongoing training through Lithia’s Learning Center Wellness programs and more NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!