LINQ

Compensation

Full Description

LINQ is a high-growth software company focused on empowering K-12 district teams with cloud-based software solutions. The Customer Support Specialist will provide technical support for LINQ Nutrition products, ensuring exceptional customer service and effective problem-solving for school district associates and staff. Responsibilities • Provide exceptional customer service through building rapport and relationships with our customer base. • Act as a consultant on all nutrition software products. • Effectively troubleshoot and solve issues by utilizing all available tools and resources. • This includes taking calls, emails, and chat sessions to ensure we are providing the best solutions to our clients. • Document customer issues in Salesforce • Contribute to creating training documentation for customers and internal use. • Document enhancement requests and software defects for our development team. • Create a Salesforce ticket for each customer interaction. • Maintain and increase comprehensive working knowledge of all LINQ Nutrition product lines through utilizing available training resources. Skills • Discretion and independent judgement skills required • Excellent verbal and written communication skills • Excellent organizational skills and high attention to detail • Solid background working with computers and Microsoft Product Suites • Software support or technical support experience (SaaS environment) • Friendly and professional demeanor with team experience • Passion for effective problem-solving and/or experience in a customer support/service role • Patience and emotional intelligence in high stress environments • Commitment to adhere to schedules and deadlines • Bachelor’s degree or equivalent experience in a related field Benefits • 401(k) plan comes with a 4% employer match on total earnings (not just your base salary) • Company bonus or target sales commission • Flexible Open Paid Time Off Plan • Paid Parental Leave • Ten paid holidays each year • 16 paid volunteer hours • Medical, dental and vision coverage • Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance • Gym reimbursements • Professional development opportunities • Referral bonus Company Overview • Linq is an administrative software service provider for K-12 schools. It was founded in 1989, and is headquartered in Wilmington, North Carolina, USA, with a workforce of 201-500 employees. Its website is https://www.linq.com/.