Linklaters

Compensation

Full Description

Responsibilities will include: Coordinating with the global team, product teams and other stakeholders to plan, design and drive the adoption of systems, tools, and services across the regional base. Working closely with user groups and mapping user journeys to understand adoption needs and tailor strategies accordingly. Managing a high-performing team, allocating resources, and implementing development plans to ensure team members are progressing in their roles. Supporting the development and delivery of a wide range of solutions to facilitate system and tool adoption. Providing training and support to team members and end-users to maximize the effective use of systems and tools. Implementing change management strategies to ease the transition for users adapting to new systems and processes. Analyzing and interpreting data on system usage and engagement metrics to identify trends and inform decision-making. Preparing reports and documentation to communicate adoption progress and outcomes to stakeholders. Developing feedback loops with users to continuously improve adoption processes and address challenges promptly. Localizing global content to meet the specific needs of local users and ensure relevance. Guiding, advising and managing the regional Local Trainer Network. Ensuring compliance with the Firm's policies and standards during the adoption process. Assisting Product Owners in managing relationships with external vendors to ensure the delivery of high-quality adoption solutions. Developing and maintaining communication plans to keep stakeholders informed of adoption progress, challenges, and success stories. Skills & Experience Proven Experience in Systems Adoption: Extensive experience delivering solutions, coordinating projects, and working closely with users to tailor strategies that drive the adoption of systems, tools, and processes while building networks of support. Strong Leadership Abilities: Demonstrated success in managing teams, including resource allocation, implementing development plans, and fostering team growth. Analytical and Data-Driven: Skilled in analyzing system usage and engagement metrics to inform decision-making, identify trends, and drive continuous improvements User-Centric Approach: Adept at understanding user needs, mapping user journeys, and implementing strategies that maximize adoption, ease transitions, and enhance the overall user experience. Excellent Communication Skills: Strong capability to prepare reports and convey adoption progress, challenges, and outcomes effectively to stakeholders, alongside creating engaging communication plans and delivering effective training. Collaborative and Cross-Functional Work: Experience working with cross-functional and global teams, stakeholders, and external vendors to align strategies and deliver cohesive solutions. Technological Curiosity: Passion for AI tools, digital technologies, and learning innovations, with the ability to clearly highlight their benefits and address resistance to adoption. Change Management Expertise: Successful track record in implementing strategies to smooth transitions for users adapting to new tools and processes. Proactive Continuous Improvement: Focused on creating feedback loops, gathering insights, and leading initiatives to improve adoption processes and address challenges promptly. Inspiring and Enthusiastic Mindset: Drive to help people embrace digital solutions, with a natural ability to enthuse and engage users, fostering confidence in new technologies. The base salary range offered for this role will be between $128,500 and $157,000 and represents the firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate’s relevant experience, performance, qualifications, degrees and location, as well as the needs of the firm. The total compensation package for this position may include overtime pay, discretionary bonuses and other benefits. Technical Skills: This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required. This is the place where talent meets opportunity and where passion meets purpose. At Linklaters, the work we do means carving a path through unexplored territory, working on complex legal matters, across jurisdictions and borders and providing outstanding service and confidence to our clients. Having the vision to see things differently and the determination to deliver excellence, every time. That’s what makes us who we are. You can see your true potential connecting with dynamic colleagues all over the world, united by purpose and shared values and working together as one inclusive, collaborative team. With second to none training and support, this is the place where you meet your future. This is Linklaters. Be alert to fictitious job opportunity posts and offers of employment which claim to be in the name of Linklaters. We have been made aware of various recruitment-related scams which ask for upfront payments, for example, for office equipment and promise start up bonuses and reimbursement in return for such payments. These scams often involve the use of email addresses similar to a genuine domain name. Genuine emails from Linklaters only use the domain of “@linklaters.com”. We will never ask you to make payments for office equipment or otherwise as part of our recruitment process. If you are in doubt about a job opportunity that appears to relate to our firm, please get in touch using the contact details on our careers website at www.linklaters.com/careers. In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers. Your offer will be subject to the successful completion of these checks which will be initiated following your consent. As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We know that diversity makes us a better law firm and helps us attract the best talent, drive innovation with diversity of thought, and deliver the best experience to everyone who comes into contact with us. We recruit on the basis of merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other status protected by the laws or regulations in the locations where we operate. Selection decisions, and the reasons for those decisions, are recorded at each stage of the selection process. Selection criteria and, where appropriate, technical skills tests are in place to measure an individual’s ability for the safe and effective performance of a job. Those involved in recruitment and selection decisions and processes are also provided with guidance on diversity issues. If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance. Specific experience requirements advertised on a role do not intend to preclude applications from candidates who may have more or less experience. Our intention is only to indicate a guideline as to the necessary skills for the role as described.