Lines for Life

Compensation

Full Description

Lines for Life Job Description  Position Title: Workforce Development Program Manager Status:  Full-Time/Exempt Reports To: Director of Clinical Training Compensation: $73,000-$77,000, depending on experience, plus an additional $2080 if licensed Application Deadline: February 22, 2026 Location: Portland, OR. This role requires coming into the main office.    About the Organization: Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide. We offer help and hope to individuals and communities and promote mental health for all. Our work addresses a spectrum of needs that include intervention, prevention, and advocacy. We educate, train, and advocate to prevent issues of substance abuse, mental illness, and thoughts of suicide from reaching crisis levels. But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help. Workforce Development Program Manager Position Overview: This position will provide direct support and oversight to the Crisis Lines Workforce Development Program. This role plays a pivotal role in managing WFD staff, overseeing recruitment, training, and onboarding of volunteers and interns. This role also supports the overall mission of Lines for Life by running a volunteer and workforce development program that advances our overall mission of stopping substance abuse, preventing suicide, and supporting mental well-being.   Workforce Development Program Manager Responsibilities: * Demonstrate the culture of Lines for Life by modeling behavior that supports the organization’s goals and philosophies.   * Lead, motivate, and support a large team of volunteers, interns, and staff in a time-sensitive and demanding environment by maintaining positive morale, high work standards, and team cohesion. Provide training and supervision to direct reports, including comprehensive performance management.  * Lead program through strategic planning and development, including policy creation and planning for long-term sustainability and success.  * Lead or support data collection/analysis and reporting deliverables for internal and external partners as needed.  * Develop and oversee volunteer recruitment, retention and recognition plan. This may include attending in-person volunteer recruitment and networking events, and delivering presentations. * Manage training processes and workflows for volunteer onboarding in collaboration with other WFD staff. * Oversee staffing and scheduling needs for WFD program in collaboration with Crisis Lines leadership and WFD program staff.  •   Maintain Volunteer Training platforms and tools such as the volunteer website and Program Manual in collaboration with Clinical Training Specialist, Volunteer Workforce Development Supervisors, and members of clinical training team. •   Provide direct supervision for Volunteer Workforce Development Supervisors, Internship Supervisor, interns, and other Workforce Development positions as needed.  * Manage in-office logistics for the program in coordination with the Office Manager, IT, and others. This includes but is not limited to coordinating logistical needs in the physical space to ensure a safe and welcoming environment and coordinating volunteer appreciation events. * Maintain regular working hours in-office in order to provide support and oversight for in-office staff, volunteers, and interns.  * Collaborate with Crisis Lines leadership and Training Department as needed to ensure consistency in service delivery, especially as changes occur, and adherence to contractual and accreditation requirements.    Workforce Development Program Manager Required Qualifications * Graduate degree in psychology, social work, or a behavioral science field.  * At least 2 years of crisis intervention experience. * At least 2 years of experience supervising staff or volunteers. * Ability to think systematically to coordinate complex schedules * Excellent verbal and written communication skills, and the ability to effectively use social media to communicate * Ability to supervise and provide constructive feedback * Strong networking and recruiting skills * Proficiency in a web-based computer environment •  Able to stay calm when handling stressful situations and skilled in problem-solving. * Strong communication and interpersonal skills.  * Able to provide sound clinical judgment.   Preferred Qualifications * Masters degree in social work     This position is required to work from the Portland Office. This position will require some weekend and evening hours at times.    This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.     EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer. Lines for Life shall not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. However, it shall not be a violation of this clause for Lines for Life to extend a publicly announced preference in employment to Indians living on or near an Indian reservation, in connection with employment opportunities on or near an Indian reservation, as permitted by 41 CFR 60-1.5   All Lines for Life employees must be approved to work by the Oregon Department of Human Services’ Background Check Unit. Background checks are completed after a conditional offer of employment has been extended.