Linear

Compensation

Full Description

At Linear, we are on a mission to create a new standard for modern software development. We are building the tools that empower the next generation of high-impact companies to do their best work. Linear is designed based on the practices and processes that distinguish world-class product teams from the rest: relentless focus, fast execution, and a commitment to the quality of craft. Founded in 2019, Linear has become the platform of choice for 20,000+ companies to plan and build their products. Set up as a fully remote company from the start, our team is currently distributed across a variety of countries across the US, Latin America and Europe (we hire within US/EU timezones). We are a diverse team of individuals, all makers at heart. We love picking up new challenges and care deeply about the quality of our work. We’re looking for a Scaled Customer Success Manager to help customers succeed with Linear as they grow. This role is designed for scale and is a great fit for someone early in their Customer Success career who’s highly motivated, curious, and eager to learn how best-in-class CS works in a product-led company. This is not a traditional, meeting-heavy account role. You’ll support a large portfolio of customers through programmatic, product-driven, and mostly asynchronous engagement, stepping in directly only when it meaningfully improves outcomes. Please note: We are an equal opportunity employer and remote-only company. At this time, we can only support hiring within North America. What you'll do • Own the success of a large portfolio of Linear customers using a digital -first approach • Help customers get to value quickly through onboarding, materials, and proactive outreach • Use product usage data, lifecycle signals, and basic analysis to identify adoption gaps, risk, and growth opportunities • Run repeatable success programs across activation, adoption, and renewal readiness • Pull and interpret data from internal tools (CS platform, CRM, product analytics) to inform outreach and prioritization • Engage 1:1 with customers when needed and escalate thoughtfully to high-touch support • Partner closely with Product, Support, and Sales to share customer feedback • Continuously refine how we support customers by improving processes, tooling, and automation What we're looking for • 2–3+ years in a customer-facing role (Customer Success, Support, Solutions, Ops, or similar) • Experience working in SaaS; startup or product-led environments preferred • Comfortable working with data and technical tools to understand customer behavior • Basic SQL skills or experience querying data (or a strong desire to learn) • Familiarity with APIs, integrations, or automation tools is a plus • Strong written communication skills — clear, concise, and thoughtful • Highly motivated, organized, and excited to grow • Curious about how great products scale and how customers adopt them What we offer • Interesting and challenging work • An experienced team to learn from • Work life balance • Competitive salary and equity • Employee-friendly equity terms (early exercise, extended exercise) • Macbook Pro, 5K display and accessories • Stipend to set up your home office • Paid lunch and coffee during work days • Work remotely, no commuting to the office • Paid co-working space/desk at an office • Health, dental and vision insurance • Regular team events and offsites • 5 weeks paid vacation • 4 months paid parental leave Learn how we think and work • A story about our mission: Read Me • A video series: Conversations on Quality • How we work: Designing remote work at Linear • Read about our recent Series C Fundraise and Giving our team liquidity • Building our teams: Why and how we do work trials at Linear • Our CEO and co-founder, Karri at 20VC: How to Grow Capital Efficiently in a World of BS Growth