Lincare

Compensation

Full Description

The Remote Inside Sales Rep increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, while using company resources, policies, and procedures to provide complete, accurate data. * uses appropriate technologies and follows processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness JOB FUNCTIONS * Establishes customer contact by initiating followup outbound calls and receiving inbound return calls * Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary * Resolves customer concerns by providing appropriate information regarding products and services * Records customer information and maintains database by obtaining, entering, and verifying required data * Ensures quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards * Facilitates sales process by communicating/sharing information with appropriate internal and external contacts * Completes and ensures accurate validation of insurance benefits * Provides customer followup as required * Contributes to departmental objectives by accomplishing required contact and sales results, with the ability to track and report progress of sales results Qualifications Education * High School Diploma or General Education Degree (GED) Required Work Experience * Inside sales Required * Computer, data-entry Required Knowledge, Skills, and Abilities * Must have excellent telephone customer service * Must be computer literate * English -- oral and written * Must be at least 18 years of age * Medical industry knowledge beneficial * Type at least 25-30 words per minute * This position requires use of your own equipment * The company does provide the hard phone * Internet: High Speed (Minimum 50 mbps download /20 mbps upload) * Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not supported) for PC or hard phone * 2 modem/router ports are required * Processor: 1.6 GHz or greater * Memory: Minimum of 8 GB RAM * Browser: Chrome, Edge * Operating System: Windows 11 (No Chromebooks, No Macs) * Monitors: Dual monitors * Headset and Webcam or internal camera: Wired, USB to be used during training/interviews * Private HIPPA Compliant Workspace: must be in a non shared room of the residence