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LILT (Production)

LILT (Production)

via Ashby

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Healthcare Patient Support & Triage Specialist - AI Training

Anywhere
Contract
Posted 1/5/2026
Direct Apply
Key Skills:
Customer Support Leadership
Data Analysis
Process Improvement
Training & Enablement
M&A Support

Compensation

Salary Range

$0K - 208K a year

Responsibilities

Leading customer support teams, designing processes, and driving operational efficiency.

Requirements

8 years of customer support leadership, experience with process design, data analysis, and team management, but lacking healthcare-specific experience and relevant certifications.

Full Description

About LILT AI is changing how the world communicates — and LILT is leading that transformation. We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI. Languages: English, Arabic, Bengali, Simplified Chinese, Traditional Chinese, French, German, Hindi, Indonesian, Japanese, Korean, Portuguese (Brazil), Russian, Spanish, Swahili, Tamil, Telugu, Thai, Turkish, Urdu, Vietnamese Location: Remote Project Overview We are seeking highly qualified subject matter experts in the areas of Patient Support and Triage to support a suite of innovative AI-focused projects. This is an exciting opportunity to contribute your expertise across a range of activities aimed at enhancing model based Patient Support and Triage performance. This role pays up to $100.00 per hour* You can expect 10-20 hours of work per week with potential for increased hours and extension. Role Overview: As a Patient Support and Triage Specialist, you will play a critical role in training AI models by participating in a variety of subject matter specific data annotation projects leveraging critical thinking and subject matter knowledge. This is a remote, freelance position. Requirements: Native speaker of one of the listed languages University degree (preferably Masters, PhD level) in relevant healthcare related field Proven professional experience in Patient Support and Triage Strong grasp of Healthcare & particularly Patient Support and Triage related terminology and practices How to apply: Please submit your CV in English highlighting your Healthcare background as it pertains to Patient Support & Triage, professional and educational experience. *Rates may vary depending on several factors, including: Level of expertise and education (e.g., Masters Degree holders may qualify for higher rates) Results of skills assessments Geographic location Specific project requirements and urgency Our Story Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company.The quality just wasn’t there. So they set out to build something better. LILT was born. LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI. With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning. Our Tech What sets our platform apart: Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review LILT in the News Featured in The Software Report’s Top 100 Software Companies! LILT makes it onto the Inc. 5000 List. LILT’s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry. Check out all our news on our website. Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at https://lilt.com/legal/privacy. At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@lilt.com. LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.

This job posting was last updated on 1/6/2026

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