Lightcast

Compensation

Full Description

Job Description: • Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence. • Through excellent care, solution solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company. • Establish client specific goals, coordinate the successful onboarding and measure account health according to established targets. Ensure customers achieve fast time-to-value. Keep clients engaged and regularly using our product and services. Requirements: • 3+ years of experience in a similar role with a technology company, preferred with a bachelor's degree. • Excellent written and verbal communication skills, able to create compelling presentations and deliver great customer service. • Strong interpersonal, negotiation, and problem-solving skills for understanding client needs and driving renewal, cross-sell, and up-sell outcomes. • Proficient in using spreadsheets, presentations, and data analysis tools to present information effectively. • Thrives in client collaboration to solve challenges, with solid knowledge of products/services to match solutions to needs. • Strong organizational skills to manage multiple priorities, maintain high activity levels, and succeed in a competitive environment. • A continuous learner, focused on developing win-win outcomes for clients and the company. Benefits: