LifeStance Health

Compensation

Full Description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. Job Summary: The Health Information Coordinator plays a critical role in ensuring the security and compliance of patient records. This position directly impacts the organization’s ability to adhere to privacy regulations, maintain and protect patient confidentiality. Compensation: $20.75-$23.50/hour, plus annual bonus potential LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. Responsibilities: Organize and maintain patient record requests, including internal request management, tracking and coordination. Ensure all requests are processed in compliance with applicable laws and regulations. Manage medical record requests with internal privacy notations which includes minor records, confidential/my eyes only, litigation, substance use disorder records. Collaborate with internal staff to verify no safety concerns and ensure proper consent from all parties around medical records releases. Review records request to determine which records to be released in accordance with HIPAA, Part 2, and state privacy guidelines. Obtain relevant pertinent patient data/records from legacy systems/sources, including electronic, off-site, or physical records. Communication with stakeholders via phone and email concerning various ROI issues. Process requests utilizing enterprise medical record systems and platforms. File and retrieve patient charts and medical documents in a timely manner, ensuring easy access for healthcare providers and staff. Strictly adhere to privacy laws, including HIPAA, Part 2, and state privacy laws, confidentiality, and privacy of patient information Review medical records for completeness, accuracy, and compliance with organizational standards and policies. Coordinate and support the Company's outside medical records vendor as necessary, ensuring timely and accurate processing of medical records requests, compliance with regulatory requirements, and adherence to company policies and procedures. Assist with business and facility licensure and maintenance. Perform other duties as assigned in alignment with LifeStance’s values. This may include participating in cross-functional projects and initiatives not specifically outlined in this job description. Professional Attributes and Decision-Making Responsibilities: Maintain Ethically Standards: Uphold ethical behavior and business practices, ensuring that actions align with company values and industry standards. Foster Strong Working Relationships: Cultivate positive working relationships internal and external stakeholders to achieve organizational goals. Communicate Effectively: Demonstrate clear, thorough, and timely communication using appropriate tools and techniques. Able to receive information/direction and use all various means of communication to perform necessary job functions. Prioritize Patient Safety and Privacy Rights: Address record request with a focus on compliance and respect for clinicians concerns regarding safety. Foster Teamwork: Collaborate effectively with colleagues to set goals, resolve issues, and make decisions that enhance organizational effectiveness. Making Informed Decisions: Assess situations, prioritize actions based on urgency and risk, and make timely decisions that align with organizational interests and legal requirements. Organization Skills: Manage a large workload, set priorities, and ensure timely completion while tacking details and meeting deadlines. Solving Problems: Identify issues, gather relevant information, explore possible solutions, and implement resolutions based on company procedures. Flexibility and Adaptability: Adjust to changing responsibilities and evolving needs within the department and organization. Attention to Detail, Commitment to Compliance and Accuracy: Ensure accuracy in data/medical records pulls, documentation, communication, and adhering to all applicable compliance standards. Self-Starter: Demonstrate initiative in identifying opportunities for process improvements and enhancing the patient and client experience. Cultivate Sensitivity: Collaborate inclusively with individuals from diverse backgrounds, respecting various perspectives and fostering a respectful environment. Experience & Qualifications: High school diploma is required, associate or bachelor’s degree or Certification in Health Information Management or related field preferred. Certification(s) a plus: Certification in Health Information Management (CHIM) or Certified Information Privacy Professional (CIPP), Health Information Management Certificate, Release of Information (ROI) certification, Certified in Healthcare Privacy Compliance (CHPC), Certified Professional in Health Information Management Systems (CPHIMS), Registered Health Information Administrator (RHIA), Certified HIPAA Professional (CHP) . Minimum of one year experience in Health Information Management or Medical Record Production, or a proven track record of strong performance evaluation rating required. Expertise of HIPAA, Part 2, and state privacy laws regulations required. Proficiency in using computer applications, including navigating Electronic Health Records (EHR) systems. Experience in using the internet and navigating Electronic Health Records (EHR) systems is required. Ability to work independently and meet timeliness requirements. Strong verbal communication skills, with a proven ability to respond to patients, clinicians, clients, and vendors in a timely manner. Demonstrated diligence in adhering to privacy rules. Strong organizational and the ability to manage large volumes of record requests and maintain accurate tracking and documentation and an ability to communicate real time status. High level of professionalism and ability to communicate and maintain confidentiality of sensitive patient information. Ability to define problems, collect, and interpret information, establish facts, and draw valid conclusions based on the company’s standard operating procedures, internal training, and job aids regarding medical records requests. Willingness to support the department with other duties as assigned. Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to twenty-five pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Ability to maintain and adhere to strong communication and compliance in a virtual environment. LifeStance Health is an EEO/Affirmative Action Employer and does not discriminate based on age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status. LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance. Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. At LifeStance Health, we know that mental health care jobs are more than careers, they are missions. When people choose careers in mental health, they do it because they care about their impact on the world. So do we. That’s why we’re assembling the very best team for both telehealth and in-person care. Are you ready to change lives together? Not finding the right fit? 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