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Liberty Mutual Insurance

via Eightfold

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Business Application Analyst - CMDB

Anywhere
full-time
Posted 9/30/2025
Direct Apply
Key Skills:
Data analysis
IT asset management
ServiceNow
CMDB concepts
Application Portfolio Management
Stakeholder communication
Process improvement

Compensation

Salary Range

$70K - 100K a year

Responsibilities

Manage and improve accuracy of business application configuration data, implement KPIs, report data performance, and collaborate with stakeholders to enhance data management processes.

Requirements

Bachelor's degree, 3+ years IT asset management or related experience, strong data analysis and communication skills, preferred knowledge of ServiceNow, CMDB, and Application Portfolio Management.

Full Description

Description Job Description Oversees the management and accuracy of Business applications configuration items, including relationships to other CI’s and processes for the purpose supporting critical business functions and decision making for the Company. Reviews and evaluates data for opportunities to improve accuracy and completeness and enables use of data by many technology disciplines, such as Application Mapping, business risk, chargeback, vulnerability management, cybersecurity, etc. Researches and promotes data management best practices. Works as data steward to collaborate with data office to ensure standard approach for data delivery to stakeholders. Collaborates closely with configuration manager and Config and asset process owners to understand, implement and monitor data quality KPIs and provides feedback on improvements. Responsibilities Implement and monitor key performance indicators (KPIs) and trend data performance against these metrics. Report on data performance to management and recommend corrective actions as needed. Identify process improvement opportunities using data analysis, stakeholder feedback, and industry best practices. Maintain strong stakeholder relationships, maintaining a culture of collaboration and trust. Define, document, and maintain the data management framework, policies, and standards. Participate in cross-functional teams to implement process enhancements and change initiatives. Participate in a culture of continuous improvement and process excellence. Participate in strategic planning and contribute to organizational goals through process innovation. Qualifications Bachelor’s degree and minimum 3 years working with management of IT assets or related experience Strong data analysis and problem-solving skills required Strong communication and interpersonal skills required Experience with data management preferred Knowledge of ServiceNow or CMDB concepts preferred Knowledge of Application Portfolio Management concepts preferred Experience working in a multi-organizational project preferred About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco

This job posting was last updated on 10/7/2025

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