LGC

Compensation

Full Description

Job Description: • Provide expert technical troubleshooting solutions to customers of LGC. • Support methods include telephone, e-mail, and online customer meetings. • Ensure that contact and product logging in the complaint handling system is complete and accurate. • Communicate customer feedback to Field Service, R&D, Quality, Marketing, and Product Management teams. • Understand and align with ethical, legal, and regulatory requirements applicable to our business. • Ensure safety and compliance with PPE policy. • Develop and maintain boilerplate language for product support. • Build detailed process maps to improve and streamline technical support workflows. • Manage and track customer complaints to ensure timely and effective resolution. • Provide regular reports on complaint status and trends to management. Requirements: • Minimum 2-year AA degree in Engineering field or equivalent experience. • Over 3 years of technical involvement in field service or engineering. • Strong grasp of the basic theory and principles of analytical instrumentation. • Experience handling CRMs. • B.A. or B.S degree in an Engineering field preferred. • Over 5 years of hands-on experience in field service, engineering, or product management involving LGC instrumentation and software systems preferred. • More than 1 year in project management or supervising staff preferred. • Basic understanding of genomics, proteomics, and molecular biology products preferred. • Knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook). Benefits: • Comprehensive medical, dental, and vision benefits for employees and dependents • FSA/HSA Pre-tax savings plans for health care, childcare, and elder care • Deductible Buffer Insurance and Critical Illness Insurance • 401(k) retirement plan with matching employer contribution • Company-paid short- and long- term disability, life insurance, and employee assistance program • Flexible work options • Pet Insurance for our furry friends • Enhanced Parental leave of 8 additional weeks • PTO that begins immediately • Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company wide social events, frequent catered lunches and much more!