Lenovo

Compensation

Full Description

We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Director, Enterprise Pro Large Customer Direct Sales– Morrisville, NC-Full time Who We Are Lenovo is a US$69billionrevenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold visiontodeliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a moreequitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find outmorevisitwww.lenovo.com ,and read about the latest news. JobDescription And Requirements This role is part of theLenovo.com organization focusing onour largestandmost criticalEnterpriseaccountsthatwish to buy directly from Lenovo digitally.It is one of the largest-scoped, most demanding roles in the eCommerce organization and requires a candidate with strong business acumencombined withcustomer focus andability to organizea large number ofactivities across manyofthe person’steams.These teams vary from strategy and planning; customer enablement; capability planning; to site operations and issue management. These functions, together,are responsible forbuilding a roadmap anddelivering customized websitesthat allowLenovo’s largestcustomers todiscover and buydirectly from Lenovo. Also,thisorganizationwilldeliverthevariouseProcurement connectionrequirementsofthese large customers, many of which are customized. The ideal candidate willhave:a sales background or deep experience working with sales teams who sell to large customers;an understanding ofcapabilitiesroadmap prioritization based onmarket trends,competitive positioningand customer/sales needs;ROI driven decision making;deep experience withbusiness case creation,stakeholder managementandsenior level presentations. Thisexperiencedleaderwillhavestrength inunderstanding alarge scaleplatformof capabilities and a vision for continuous improvementand how to get there. S/he willcommunicateclearlythelong and short termvision to the team and how each of theirpiecesfits into delivering the overall solution.S/hewillprovideleadership to the teams reporting toher/himtoachieve consistent professional planning deliverables along witheffective communication with stakeholders.S/he willalso managea team responsible forsite operationsand critical customer escalations. The right candidate will have a passion and curiosityabout customerbehavior, industry best practices, technologytrendsand usage(including AI)inoptimizingsolutions.S/he will have the ability topivot between the needs of various teams:strategy and planning;customer enablement teams whointerface withsales to create customized, contract-driven sites;operations teams;capability teams.This person will also work with external teams such as IT, DigitalTransformationand the broader Lenovo Sales organization. Key traits of this individual will bedeep business understanding;ownership mentality;strongaccountability andorganization;ability to effectively multitask across a variety of business activities;bias for action;ability to creatively problem solve in a fast-paced environment;resilience;ability to deal with ambiguity;ROI-minded; and ability to bring logic and smart solutioning to all situations. This role will involve driving results through influence, collaboration and building credibility by delivering meaningful value consistently into the organization. The ideal candidate will have these traits/experiences:  • Managed a large, complex team with varying responsibilities, but all to a common goal. • Ability to recognize business needs, develop plans, build consensus, and execute in a highly matrixedglobalenvironment.    • Experience running a $1BN plus organization with proven results. • An optimist, comfortable with ambiguity, passionate about helping shape the future for the best through constant improvement andwillingto take risks.  • Expertisein using web analyticsand KPIsettingtodemonstratebusiness results. • Superb conceptual thinking and problem-solving at all levels, ability to execute a plan with high attention to detail and desire to drive that plan through to completion.  • Excellent communication skills and attention to detail.  Key Responsibilities • Create strategy and plan for Enterprise Proand build supporting roadmap.Examine priority pain points andorganize furtherdefinitionto clarify whatkey featuresareneeded to closeprocess and customer experience gaps. • Ensure proper business case creation for all investments and socialize in broaderorganizationto secure funding. • Collaborateconcerning priorities and resources needed atexecutivelevel. • Evaluateproject plans and progresstowardtimelycompletion.Responsible for driving corrective actions or priorities. • Optimizeonline customer self-service for Lenovo’s largest customers and ensure related internal sales, order management, and service delivery process efficiencies.Continuously improvecustomer experienceto increase satisfaction. • Collaborate on AI and automation initiatives: Partner with business units andITteams to explore how AI and automation can be applied tooptimizecustomer tasks,salessupportprocesses, and user outcomes. • Collaboratewith Lenovo’scustomer andproduct groups(Intelligent Devices, Infrastructure Solutions andSolutions and Services Group)andwith stakeholders across Sales Operations, Digital Transformation,andITtoalign onsolutions. • Ensure site operations and critical customer escalations are handled effectively andquickly. • Understand and deliver solutions and trainingrequiredto enable usage of Enterprise Pro by sales teams. • Lead and manage a high-performing global team to deliver results to our customers whilechampioning a working environment thatembodiesWe Are Lenovo cultural values. Basic Qualifications • Bachelor’s degree in Business,Computer Science,Operations, Marketing, or a related field (master’sdegree a plus) • 15+ years in B2B sales, sales enablement, digital transformation, or related roles Preferred Qualifications • Proventrack recordanddemonstratedsuccess running a large, multi-faceted global businessand team. • Directexperience withe-commerce platforms. • Direct or indirectlarge accountsales experience with proven ability to analyze sales processes and data to drive meaningful improvements. • Feature/functionroadmap prioritization based on market trends, competitivepositioningand customer/sales needs. • ROI driven decision making; deep experience with business case creation. • Stakeholder management and senior level presentations. • Track recordof managing cross-functional initiatives and collaborating with diverse teams. • Demonstrated ability to take initiative,identifyopportunities, and drive improvements with minimal direction. • Curious andadaptable, thriving inan environment with many opportunities. The base salary range budgeted for this position is $175,000 - $195,000. Individuals may also be considered for bonus and/or commission. Lenovo's various benefits can be found at www.lenovobenefits.com We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.