Lemonade Insurance Company

Compensation

Full Description

Remote, United States | Customer Experience | Full-time Not your everyday company Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful. At Lemonade, you’ll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma. Unlike most publicly traded companies, we’re nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don’t care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo. We’re built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don’t like spending our days in meetings and we skip committees altogether. At Lemonade, there’s no such thing as going over someone’s head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities. As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more. Awarded ‘best workplace’ Best Workplace and Best-Led Company by Inc. Magazine “World Changing” by Fast Company Recognized as a World Changing Idea by Fast Company Magazine Ranked #1 Home insurance in America Won best renters and homeowners insurance in America by US News, and others Best Pet Insurance in America Rated “Best Overall Pet Insurance” by Better Homes & Gardens Rated 4.9 on the App Store Among the highest rated apps of all time What you’re applying for We’re looking for a proactive problem-solver with excellent communication skills and a deep commitment to customer satisfaction. This role is perfect for individuals who are enthusiastic, driven, empathetic, helpful by nature, patient, have a good sense of humor, and are a proficient writers. During your day-to-day at Lemonade you’ll be asked to provide next-level customer care to our customers, while working alongside (and learning from) some of the best talent in the tech and insurance industries. You’ll advocate for our community of customers while working with our product and engineering teams to maintain an award-winning level of service. In this role you’ll • Utilize phone, email, and SMS channels to provide a best-in-class experience by adapting your style of support to meet each customer’s unique needs • Build customer confidence in our brand by showcasing a deep knowledge across our line of products • Identify and communicate critical pain points of our customer user experience to other stakeholders with a solution-oriented mindset • Bring our values to life in the way you interact with and build community across our teams and company What you’ll need • 1–2 years of insurance experience, or a college degree • A valid and active Property & Casualty (P&C) license • Ability to quickly triage customer needs and problem solve • Strong communication skills, both written and on the phone • Empathy, patience, and an overall positive approach • History of working successfully and independently from home The hourly rate for this position is $22.12. Unfortunately, we cannot consider applicants from Connecticut, New York, Illinois, Colorado, California, Montana, Hawaii, Alaska, New Mexico and Puerto Rico. Things to know… Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.