Leidos

Compensation

Full Description

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Leidos is seeking a highly motivated and experienced Supervisory Information Specialist to lead a team of Information Specialists in providing high-quality service to the public regarding federal government programs and services. The successful candidate will ensure efficient and effective operations within the contact center, overseeing the resolution of inquiries and the application of best practices in customer service. Key Responsibilities: What you will do: Supervise and lead a team of Information Specialists, providing guidance and support to ensure accurate and timely responses to public inquiries. Monitor daily operations to ensure compliance with performance standards and PWS requirements, focusing on quality, accuracy, and customer satisfaction. Develop and implement training programs to enhance the skills and knowledge of Information Specialists, ensuring they are equipped to handle complex inquiries. Utilize CRM and contact management systems to track performance metrics and generate reports for continuous improvement. Address escalated issues and complex inquiries, providing solutions and feedback to improve first-contact resolution rates. Collaborate with other supervisors and management to streamline processes and improve service delivery. Ensure adherence to protocols for handling confidential information, maintaining the highest standards of data security and privacy. Foster a positive and collaborative work environment that encourages professional growth and high performance. We are looking for someone with the following qualifications: Bachelor’s degree in a related field or equivalent experience required. Minimum of 3 years of experience in a contact center or customer service environment, with at least 1 year in a supervisory or leadership role. Strong knowledge of federal government programs and services. Proven ability to lead and motivate a team to achieve performance goals and deliver exceptional customer service. Proficiency in using CRM systems and other contact center technology. Excellent communication, problem-solving, and decision-making skills. A highly qualified candidate will have the following: Experience in developing and delivering training programs. Proficiency in Spanish or other languages is a plus. Familiarity with government information systems and customer service best practices Come break things (in a good way). Then build them smarter. We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.” Original Posting: October 13, 2025 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $50,700.00 - $91,650.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenue of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information visit www.Leidos.com. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here. Securing Your Data Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com. Commitment and Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.