Learntastic

Compensation

Full Description

We are looking for a Customer Service and Order Entry Specialist to join the team. This person will play a key role in managing customer interactions and ensuring accurate and timely order processing across our retail and direct-to-consumer channels. Key Responsibilities: Answer inbound customer calls and emails professionally and promptly. Enter and process orders in Market Time and QuickBooks with 100% accuracy. Review customer notes and maintain updated records to prevent duplicate or incorrect orders. Transfer estimates to invoices and ensure order completion by deadlines. Communicate with customers, sales contractors, and warehouse teams. Track order progress and follow up on pending shipments. Provide product information and resolve basic customer inquiries. Ability to learn new systems and be tech savvy Requirements: 2+ years of experience in customer service, order processing, or admin support. Excellent English communication and interpersonal skills. Strong data entry accuracy and attention to detail. Proficiency in Microsoft Office Suite. Ability to work under pressure during busy seasons. Preferred: 2+ Experience Quickbooks Background in retail or consumer goods order management. Location & Schedule: Remote position; preference for candidates in Eastern Europe, South Africa, or the Philippines. Monday–Friday, 8:00 AM – 5:00 PM EST. (1 hour lunch)