Leap LLC

Compensation

Full Description

---------------------------------------- About Us    At Leap, we want YOU to be part of our journey as we transform the home improvement industry! We’ve been recognized as a Top Workplace and placed on Inc. 5000’s Fastest Growing Companies for 4+ consecutive years. Our complete platform paves the way for a new era in efficiency and professionalism for contractors. Share our passion for innovation and excellence and allow your creativity to meet craftsmanship. When you join Leap, you’ll collaborate with curious minds, bold innovators and smart risk-takers. As a member of our team, you’ll be valued, supported, and included. With a transparent culture and approachable leadership, we offer career opportunities that match your ambitions and talents. To help maintain your work-life balance, we offer a range of resources for you and your family, including comprehensive benefits and wellness plans. Take the Leap today!  Position Overview   We are seeking a Customer Data Analyst to join our Revenue Operations team. This role will be critical in transforming raw customer and go-to-market data into actionable insights that drive customer acquisition, retention, and expansion. You’ll partner cross-functionally with Sales, Customer Success, Marketing, and Product to analyze trends, build dashboards, and support strategic decision-making around the customer journey. Responsibilities * Data Analysis & Insights: Collect, clean, and analyze customer data (usage, adoption, churn, retention, expansion) across Salesforce, internal health tools, and marketing platforms. * Reporting & Dashboards: Build and maintain executive-ready dashboards and recurring reports in Salesforce, Tableau/Power BI, and other analytics tools. * Customer Journey Analytics: Track onboarding completion, time-to-value, product adoption, and customer health scoring. Provide insights to CS leaders on at-risk accounts. * Revenue & GTM Analytics: Partner with Sales and Marketing on funnel conversion, pipeline performance, and renewal/upsell forecasting. * Financial Reporting & FP&A Partnership: Collaborate with Finance/FP&A on standardized SaaS reporting (e.g., ARR, retention, churn) and support recurring executive and board-level reporting as needed. * Product & Usage Insights: Work with the CTO and Product/Engineering teams to analyze product usage, adoption, and engagement trends, translating them into actionable insights for Revenue, Customer Success, and Finance stakeholders. * Process & Data Quality: Ensure data hygiene in Salesforce and related systems; work with RevOps to implement data governance standards. * Strategic Projects: Support initiatives such as segmentation analysis, pricing/packaging studies, cohort analysis, and reporting for the executive team and board. Qualifications * 4+ years of experience in data analytics, revenue operations, or business intelligence, ideally in a SaaS company. * Proficiency in SQL and data visualization tools (e.g., Tableau, Power BI, Looker). * Experience with Salesforce and related GTM tools (e.g., Gong, HubSpot) preferred. * Experience working with SaaS financial metrics (e.g., ARR, retention, churn) and partnering with Finance/FP&A on recurring reporting. * Ability to analyze product usage/adoption data and translate it into actionable business insights for cross-functional teams. * Strong analytical and problem-solving skills; ability to turn complex data into clear, actionable insights. * Excellent communication skills with the ability to partner cross-functionally and present findings to senior leadership. * Self-starter who thrives in a fast-paced, scaling environment. Benefits   We believe in supporting our employees holistically - your health, financial well-being, time to recharge, and overall happiness matter to us. Here’s what you can look forward to:    * Affordable Health & Wellness Coverage – comprehensive and competitive benefits package, starting the first of the month following your hire date. * Invest in Your Future – 401(k) company match to help you build financial security. * Time to Recharge – competitive time-off package including 20 vacation days, 10 sick days, 8 company holidays, 3 floating holidays and 2 volunteer days to give back to causes you care about. * Comprehensive Employee Assistance Program (EAP) – resources to support your mental health, financial well-being, and everyday challenges. * Exclusive Discounts with LifeMart (via ADP) – save on groceries, restaurants, entertainment, pet insurance, cell phones, child care, and more! * MoveSpring Wellness App – stay active and engaged with company step challenges, workout content, meditation tools, and wellness blogs for a healthier you! * Culture & Team-Building Activities – we love to connect, celebrate, and grow together through team events, fun challenges, and company traditions like our Annual Summit! Join us and experience a company that truly invests in YOU!    Leap is an Equal Employment Opportunity and Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business needs.