$40K - 40K a year
Provide exceptional customer service, maintain customer retention and loyalty, perform follow-ups, update customer information, and identify cross-sell and up-sell opportunities.
Must have a current Property and Casualty or Personal Lines License, basic computer skills, excellent communication, typing/data entry skills, and professional phone etiquette.
• * WE WILL NOT CALL YOU IF YOU DO NOT HAVE A PROPERTY AND CASUALTY OR PERSONAL LINES LICENSE ** J. Matthew Leach, Inc. is seeking a qualified professional for our team! As a Service Specialist, you will be helping our business stay organized and grow through value-based conversations and remarkable customer experience. Your exceptional customer service skills will help you thrive in our fast-paced environment. Don’t hesitate to jump on this opportunity for a rewarding career with excellent income and growth potential. Apply today! Benefits Hourly Base Salary +Commissions + Bonus Opportunities Paid Time Off (PTO) 401(k) Mon-Fri Schedule Evenings Off Hands on Training Career Growth Opportunities Requirements • Must have a current Property and Casualty or Personal Lines License • Basic computer software knowledge • Excellent Written/Verbal communication skills • Fundamental Typing/data entry skills • Professional office and phone etiquette • Ability to be trained and coached with a positive attitude Responsibilities • Be outstanding at relationship building and provide exceptional customer service. • Maintain a level of retention and product loyalty for all customers with welcome calls, follow-ups to assure satisfaction, responding to queries, and problem solve. • Using your detail orientation to ensure all clients have every discount opportunity applied. • Treat each customer contact as a cross and up-sell opportunity. • Update customer information and schedule appointments for billing, policy reviews, etc. About Us Our Ohio based Agency specializes in Home, Life, and Auto insurance products. We care about our clients, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff works incredibly well as a team and always put the customer first. Apply to our team today! Job Types: Full-time, Permanent Pay: From $19.00 per hour Expected hours: 40 per week Benefits: • 401(k) • 401(k) matching • Paid time off • Work from home Work Location: Remote
This job posting was last updated on 10/20/2025