LE001 Wasserman Media Group, LLC

Compensation

Full Description

Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Wasserman works with iconic sports and media figures across the world in every major sport, utilizing our extensive influence to maximize negotiations and create meaningful opportunities for our clients across teams, leagues, brands, content and live events. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com. Job Overview The Director, Team Operations will be responsible for supporting the day-to-day employee and overall team operations of the Wasserman Creators group. This role oversees key operational functions related to employee support, hiring coordination, onboarding, internal programs, and team resources, while partnering closely with Corporate People (HR), Recruiting, Finance, and Technology teams. As a primary point of contact for employee-facing operational needs within the Wasserman platform, this role facilitates coordination across internal teams to ensure employees are supported, processes run efficiently, and operational standards are maintained as the Creators group continues to grow. What You’ll Do Act as the group’s primary point of contact to the Wasserman operations platform for employee-facing needs, including People, Recruiting, internal tools, and systems Serve as a first-line resource for day-to-day employee questions, exercising sound judgment and escalating to the People Partner when appropriate Work with leadership, the broader operations team and HR on implementing and maintaining company-specific employee processes within the group, including employee reviews, mentorship, and training initiatives Support leadership in the execution of career pathing and employee review processes for non-agent employees and consultants, including conducting reviews and providing mentoring as requested Own the operational execution of hiring across the group, including job description development, application vetting support, interview coordination, and process tracking Work alongside Corporate Recruiting and hiring managers to ensure the Creators group has the proper resources, pipelines, and coordination in place for successful hiring Manage college recruiting and internship pipelines, including coordination and candidate tracking Partner with the Sr. Director of Strategic Operations and Finance to track headcount, open roles, and hiring pipelines (excluding budgeting or forecasting responsibilities) Lead employee onboarding logistics and maintain onboarding and training materials to ensure a consistent experience Coordinate structured 30/60/90-day employee touchpoints and surface insights to leadership as appropriate Maintain department databases, internal documentation, and team resources; generate reports and trackers as required Manage intake and coordination of technology and system requests in partnership with IT and Operations Plan and support internal team meetings, events, and engagement initiatives Identify operational challenges and proactively implement solutions to improve efficiency and clarity Operate initially as an individual contributor with the opportunity to build additional operational support as the organization grows What We’re Looking For 5+ years of experience across operations, team operations, or process management in a fast-paced organization, preferably with extensive experience working closely with HR and other corporate departments. Strong organizational, project management, and follow-through skills High emotional intelligence with the ability to handle sensitive employee matters professionally Well-developed communication skills, including written, verbal, and live presentations Ability to anticipate problems, manage expectations, and operate with discretion Comfortable working cross-functionally with a large organization Ability to maintain confidentiality and professionalism in all situations while exercising sound judgment and initiative Experience in an agency, media, entertainment, or professional services environment is preferred Experience supporting teams through growth or organizational change Position requires considerable flexibility in scheduling and the willingness to travel, work nights, weekends and holidays. Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Wasserman is proudly an equal opportunity employer. We are always searching for the most passionate and talented people from all backgrounds and experiences to join us. 20 years into our evolution, we continue to expand services and geographies across the exciting and extraordinary worlds of sports, music, entertainment and culture. We are committed to making a meaningful difference and driving real change when it comes to diversity equity and inclusion — not only among our employees, but in how we serve clients and push the industry at large. If this sounds like a place you’d like to work, let’s talk! Wasserman is a global leader in sports, music and entertainment. Founded in 2002, Wasserman represents many of the world’s most iconic sports and entertainment figures, musical artists, brands and properties, empowering them to shape culture and captivate audiences worldwide.