Lawton Business Solutions

Compensation

Full Description

Location: Remote Department: IT / Customer Support Reports To: IT Manager / Technical Support Manager Employment Type: Full-Time Position Overview We are seeking a knowledgeable and customer-focused Technical Support Specialist to provide remote technical assistance to clients and internal teams. The ideal candidate will diagnose and resolve hardware, software, and system-related issues while delivering exceptional customer service. This role requires strong troubleshooting skills, clear communication, and the ability to work independently in a remote environment. Key Responsibilities Provide remote technical support via phone, email, chat, or ticketing systems Diagnose and resolve hardware, software, and network issues Install, configure, and maintain computer systems and applications Document support requests, resolutions, and system updates accurately Escalate complex technical issues to higher-level support when necessary Assist with onboarding/offboarding technical setup for employees Maintain knowledge base articles and technical documentation Ensure timely resolution of tickets in accordance with service-level agreements (SLAs) Educate users on best practices and system functionality Qualifications & Requirements Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience) 2+ years of technical support or help desk experience Strong knowledge of Windows and/or macOS operating systems Familiarity with Microsoft 365, Google Workspace, and common business applications Basic understanding of networking concepts (TCP/IP, VPN, DNS, routers) Experience with remote desktop tools and ticketing systems Strong troubleshooting and problem-solving skills Excellent written and verbal communication skills Ability to work independently in a remote setting Preferred Skills CompTIA A+, Network+, or similar certifications Experience supporting cloud-based platforms Knowledge of cybersecurity best practices Experience in multi-location or remote workforce environments Work Environment Fully remote Standard business hours Performance-based metrics and ticket resolution targets Compensation & Benefits Competitive salary based on experience Health, dental, and vision insurance Paid time off Remote work flexibility Professional development and certification support