SpaceX

Compensation

Full Description

div class="content-intro"pSpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal ofnbsp;enabling human life on Mars./p/divpstrongCUSTOMER SUPPORT ASSOCIATE (STARLINK)nbsp;/strong/p pStarlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience./p pstrongRESPONSIBILITIES:/strong/p pIn this role, you will triage, troubleshoot, and resolve customer issues. You will analyze trends, identify gaps, and design simple, effective support interventions that improve our customers' experience. We're looking for excellent problem solvers who move quickly and proactively and are obsessed with the success of our customers. This role is ideal for someone looking to join a scrappy, early-stage Support team and set the tone for how we help our customers./p ul liTriage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX/li liProvide technical support to customers using hardware, software, and network expertise/li liSurface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business/li liCollaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues/li liCreate and maintain an internal knowledge base and help center collateral/li /ul pstrongBASIC QUALIFICATIONS:/strong/p ul liHigh school diploma or equivalency certificate/li li1+ years of experience in a front-line customer support role/li /ul pstrongPREFERRED SKILLS AND EXPERIENCE:/strong/p ul liExcellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer.nbsp;You are relentless and own it/li liExcellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving theirnbsp;issues, and you can distill complex concepts into the simplest explanations/li liExcellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive/li liStrong attention to detail and time management skills. You take pride in your craft/li liWillingness and ability to flex weekend and night shift hours as needed to support our growth/li liExperience in a training, learning and development, analytics, service design, vendor management, or content management role/li liStart-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment/li liTechnical aptitude - experience with networking, hardware troubleshooting, software development, etc./li /ul pstrongADDITIONAL REQUIREMENTS:/strong/p ul liMust be available to work scheduled shifts, including holidays/li liMust be available to work overtime hours and/or weekends as needed/li liThis is strongunot /u/stronga remote position and will require relocation if not already local to the Redmond, WA area/li liAfter 1 week of classroom training M-F 9am-5:30pm, must be available to work 10 hours a day on one of the following shifts:/li /ul p/p table width="560" tbody tr td width="103" pShift Alpha/p /td td width="88" p00:00 PST/p /td td width="88" p10:30 PST/p /td td width="88" pMon - Thu/p /td td width="88" p4x10/p /td td width="105" pWeek Night/p /td /tr tr td width="103" pShift Bravo/p /td td width="88" p10:30 PST/p /td td width="88" p21:00 PST/p /td td width="88" pMon -Thu/p /td td width="88" p4x10/p /td td width="105" pWeek Day/p /td /tr tr td width="103" pShift Charlie/p /td td width="88" p00:00 PST/p /td td width="88" p10:30 PST/p /td td width="88" pFri - Mon/p /td td width="88" p4x10/p /td td width="105" pWeekend Night/p /td /tr tr td width="103" pShift Delta/p /td td width="88" p06:00 PST/p /td td width="88" p16:30 PST/p /td td width="88" pFri - Mon/p /td td width="88" p4x10/p /td td width="105" pWeekend Day/p /td /tr tr td width="103" pShift Echo/p /td td width="88" p13:30 PST/p /td td width="88" p00:00 PST/p /td td width="88" pFri - Mon/p /td td width="88" p4x10/p /td td width="105" pWeekend Evening/p /td /tr tr td width="103" pShift Falcon/p /td td width="88" p06:00 PST/p /td td width="88" p16:30 PST/p /td td width="88" pTue - Fri/p /td td width="88" p4x10/p /td td width="105" pWeek Day/p /td /tr /tbody /table pnbsp;/p p/p pstrongCOMPENSATION AND BENEFITS:/strong/p pPay range:/p pCustomer Support Associate/Level 1: $22.00/hournbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/p pCustomer Support Associate/Level 2: $24.50/hournbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/p pCustomer Support Associate/Level 3: $27.00/hour/p pYour actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience./p pBase salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday./pdiv class="content-conclusion"pstrongITAR REQUIREMENTS:/strong/p ul liTo conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR a href="https://www.pmddtc.state.gov/?id=ddtc_kb_article_pageamp;sys_id=24d528fddbfc930044f9ff621f961987"here/a. nbsp;/li /ul pSpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status./p pApplicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out tonbsp;a href="mailto:EEOCompliance@spacex.com"EEOCompliance@spacex.com/aem.nbsp;/em/p/div div class="content-intro"pSpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal ofnbsp;enabling human life on Mars./p/divpstrongCUSTOMER SUPPORT ASSOCIATE (STARLINK)nbsp;/strong/p pStarlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience./p pstrongRESPONSIBILITIES:/strong/p pIn this role, you will triage, troubleshoot, and resolve customer issues. You will analyze trends, identify gaps, and design simple, effective support interventions that improve our customers' experience. We're looking for excellent problem solvers who move quickly and proactively and are obsessed with the success of our customers. This role is ideal for someone looking to join a scrappy, early-stage Support team and set the tone for how we help our customers./p ul liTriage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX/li liProvide technical support to customers using hardware, software, and network expertise/li liSurface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business/li liCollaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues/li liCreate and maintain an internal knowledge base and help center collateral/li /ul pstrongBASIC QUALIFICATIONS:/strong/p ul liHigh school diploma or equivalency certificate/li li1+ years of experience in a front-line customer support role/li /ul pstrongPREFERRED SKILLS AND EXPERIENCE:/strong/p ul liExcellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer.nbsp;You are relentless and own it/li liExcellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving theirnbsp;issues, and you can distill complex concepts into the simplest explanations/li liExcellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive/li liStrong attention to detail and time management skills. You take pride in your craft/li liWillingness and ability to flex weekend and night shift hours as needed to support our growth/li liExperience in a training, learning and development, analytics, service design, vendor management, or content management role/li liStart-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment/li liTechnical aptitude - experience with networking, hardware troubleshooting, software development, etc./li /ul pstrongADDITIONAL REQUIREMENTS:/strong/p ul liMust be available to work scheduled shifts, including holidays/li liMust be available to work overtime hours and/or weekends as needed/li liThis is strongunot /u/stronga remote position and will require relocation if not already local to the Redmond, WA area/li liAfter 1 week of classroom training M-F 9am-5:30pm, must be available to work 10 hours a day on one of the following shifts:/li /ul p/p table width="560" tbody tr td width="103" pShift Alpha/p /td td width="88" p00:00 PST/p /td td width="88" p10:30 PST/p /td td width="88" pMon - Thu/p /td td width="88" p4x10/p /td td width="105" pWeek Night/p /td /tr tr td width="103" pShift Bravo/p /td td width="88" p10:30 PST/p /td td width="88" p21:00 PST/p /td td width="88" pMon -Thu/p /td td width="88" p4x10/p /td td width="105" pWeek Day/p /td /tr tr td width="103" pShift Charlie/p /td td width="88" p00:00 PST/p /td td width="88" p10:30 PST/p /td td width="88" pFri - Mon/p /td td width="88" p4x10/p /td td width="105" pWeekend Night/p /td /tr tr td width="103" pShift Delta/p /td td width="88" p06:00 PST/p /td td width="88" p16:30 PST/p /td td width="88" pFri - Mon/p /td td width="88" p4x10/p /td td width="105" pWeekend Day/p /td /tr tr td width="103" pShift Echo/p /td td width="88" p13:30 PST/p /td td width="88" p00:00 PST/p /td td width="88" pFri - Mon/p /td td width="88" p4x10/p /td td width="105" pWeekend Evening/p /td /tr tr td width="103" pShift Falcon/p /td td width="88" p06:00 PST/p /td td width="88" p16:30 PST/p /td td width="88" pTue - Fri/p /td td width="88" p4x10/p /td td width="105" pWeek Day/p /td /tr /tbody /table pnbsp;/p p/p pstrongCOMPENSATION AND BENEFITS:/strong/p pPay range:/p pCustomer Support Associate/Level 1: $22.00/hournbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/p pCustomer Support Associate/Level 2: $24.50/hournbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/p pCustomer Support Associate/Level 3: $27.00/hour/p pYour actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience./p pBase salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday./pdiv class="content-conclusion"pstrongITAR REQUIREMENTS:/strong/p ul liTo conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR a href="https://www.pmddtc.state.gov/?id=ddtc_kb_article_pageamp;sys_id=24d528fddbfc930044f9ff621f961987"here/a. nbsp;/li /ul pSpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status./p pApplicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out tonbsp;a href="mailto:EEOCompliance@spacex.com"EEOCompliance@spacex.com/aem.nbsp;/em/p/div