Operations Associate – Call Center
Compensation
$50K - 65K a year
Responsibilities
Handle inbound communications across multiple channels, route requests, perform routine operations tasks including scheduling and technical support, and provide feedback on process improvements.
Requirements
3+ years customer service experience with phone, text, email, or webchat, English proficiency, preferred Spanish, familiarity with support platforms or CRM, strong technical support experience, and preferably property management background.
Full Description
Job Description: • Receive & process inbound phone calls, texts, emails, and web chats • Categorize & route inbound requests to the appropriate teams • Handle routine operations tasks, including but not limited to scheduling, diagnostics, troubleshooting, maintenance coordination, invoice collection and upload, and technical support • Provide feedback on processes, documentation, policy, and procedure improvements Requirements: • 3+ years of experience in customer service-oriented role (performed via phone, text, webchat, email) • English proficiency • Spanish speaking is preferred • Comfort using support platforms (e.g., Zendesk, Freshdesk, Intercom) and/or CRM tools to manage tickets or cases • Previous experience in Property Management industry is strongly preferred • Strong previous experience in technical support • Previous experience supporting upset customers in urgent situations Benefits: • Equipment Requirements: Computer • External monitor (strongly preferred) • Noise-canceling headphones • Quiet, professional work environment
This job posting was last updated on 10/20/2025
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