LanguageLine Solutions

Compensation

Full Description

Job Description Position Title: Spanish Senior Language Specialist Department: SLS Work Location: US (Remote), Costa Rica (Remote) Position Summary The Senior Language Specialist (SLS) position is a full time job. The SLS works under the direct supervision of the Director of Quality Assurance. The responsibilities of the position include: 1. Interpreting The Senior Language Specialist will continue to provide interpretation services to keep abreast of interpreting skills. The percentage of time dedicated to interpretation will be determined by business needs. 2. Providing Interpretation Feedback The SLS is responsible for the interpretation quality of a team of Interpreters. In that capacity, the position entails service observation and one-on-one coaching for interpreters based on service observation results and customer feedback, i.e., Voice of the Customer (VOC). The SLS will also respond to interpretation-related questions initiated by the interpreters on their team. Supporting the Quality Assurance/Service Observation Program Provides data/articles to the Director of Quality Assurance for interpreter publications. Participates in training development. Mentors new-hires. Participates in professional development, including calibration meetings with other SLSs and the Director of Quality Assurance. Hosts Office Hours and In-Language Collaborative Learning Sessions. Determines the needs of the team and improves the quality of the team. Participates in client calibration sessions. Participates in the Work-at-Home Audit rotation. Researches and resolves VOCs. Resolves interpreter Support Requests (SRs.) Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures and services; and thereby increase efficiency, productivity, effectiveness and customer satisfaction. The full-time hourly rate for this role is listed below. Please note that this hourly rate information is solely for candidates hired to perform work within one of these locations. Experience and education refers to LanguageLine Solutions’ current hourly range for this position. US Remote hourly pay rate is $25.00 USD. Candidates hired to work in US Remote will be subject to the pay rate associated with the location, and the actual hourly rate amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. Required Qualifications Exceptional language proficiency in both working languages. L5 or L4 status, and a minimum of 1 year experience with LLS. Satisfactory attendance and ratings as an interpreter. Demonstrated proficiency in the interpretation field. Strong oral and written communication skills. Strong interpersonal skills and teamwork approach. Flexibility with schedule: Candidates will be expected to work within the schedule of their team members and adjust to the needs of the business. This means that sometimes the schedule will change. Demonstrated proficiency in MS Suite. Multitasking and organizational skills. Outstanding customer service skills. Competency with lengthy and detailed simultaneous and consecutive note-taking. SLSs are required to take precise notes on a daily basis and throughout their shift (Service Observations, VoC Resolutions and other daily tasks.) Strong Typing Skills. SLSs should be expedient with their typing and have minimal errors. Desired Skills Advanced education and/or certification in a language-related field. Coaching, training, and presentational skills (provide details in resume.) Supervisorial experience (provide details in resume.) Advanced studies and/or experience in communicative skills, along with analytical and organizational tasks. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com Equal Opportunity Employer All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract. Compliance with Disability Laws It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans. Pay Transparency Nondiscrimination Provision The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c). For U.S. Positions: Candidates must be authorized to work in the US without the need for visa sponsorship. At this time, Teleperformance Specialized Services Companies does not offer visa sponsorship for this position. Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract. Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c) Important Notice to Candidates: There may be LanguageLine imposters on some recruiting platforms, so be aware of the following: LanguageLine does not use Telegram or any other instant messaging platforms to conduct correspondence or interviews with candidates during our recruitment process. LanguageLine never requests applicants or new hires to provide any payment to establish an applicant portal or for any other purpose as part of our onboarding/hiring process for the purchase of equipment or otherwise. Online applications posted through our Careers portal at http://www.languageline.com and http://www.languageline.com/uk are the only way for job applicants to apply with us. Once an online application has been received a unique applicant ID will be assigned which can be verified by all authorized company representatives. If anyone ever asks you for personal information or documents without your first having received an ID which has been authorized, please do not provide them with anything. We are fanatical about people understanding people. We strive to improve the world and empower relationships one word at a time. Our clients, colleagues, and the communities we serve together are our inspiration and the key to success. Excellence is our non-compromising obligation. We learn from each other and are enriched by the diversity of people, thought, and culture. We are united in our differences. We are passionate about seeing people smile when they are understood and are committed to innovation to create more smiles. We make a difference in people’s lives every day. We help to ensure justice, save lives, welcome newborns, and build futures. This is the experience we live for.