LanguageLine Solutions

Compensation

Full Description

Job Description Position Title: Regional Vice President Reports To: Chief Sales Officer Department: Sales Primary Location: US Remote Classification: Salary Position Summary The Regional Vice President is a key leadership role within LanguageLine Solutions, a leading language access company. The RVP will be responsible for overseeing and driving the company’s sales operations, growth, and strategic initiatives within a defined region. This dynamic position requires a seasoned professional with a deep understanding of the language services industry, exceptional leadership skills, and a proven track record of achieving revenue commitments and operational excellence. The RVP will work closely with the executive team to develop and execute a regional business plan that aligns with the company’s overall strategic goals. They will be responsible for driving revenue growth, managing a team of sales professionals and support staff, and strive for 100% customer satisfaction. Key Responsibilities: Strategic Leadership: Develop and execute a comprehensive regional business plan that includes revenue commitments, market expansion strategies and operational efficiencies. Revenue and Growth: Lead the regional sales team to achieve and exceed revenue commitments by identifying net new business opportunities, developing strategic partnerships, and managing existing client relationships and expansion of solutions. Operational Excellence: Oversee all regional operations, ensuring the delivery of high-quality language access services on time and within commitment. Implement best practices for quality control and process improvement. Team Management: Recruit, train, and mentor a high performing team of sales professionals. Foster collaborative and results-driven work environment. Customer Satisfaction: Ensure 100% customer satisfaction by understanding client needs, resolving issues, and maintaining strong client relationships. Implement customer feedback mechanisms for continuous improvement. Market Expansion: Identify and evaluate opportunities for market expansion within the region, including new industries, geographic areas, and service offerings. Financial Management: Manage the regional commitment, monitor financial performance, and make data-driven decisions to maximize profitability. Compliance and Quality Assurance: Ensure compliance with industry standards and regulations. Implement quality assurance measures to maintain the company’s reputation for accuracy and reliability. Reporting and Communication: Provide regular updates to the Chief Sales Officer on regional performance, challenges, and opportunities. Communicate company strategies and objectives to the regional team. Qualifications: Bachelor’s degree in business, linguistics, or related field (master’s preferred). Minimum of 10 years of experience in the language services industry, with a track record of progressive leadership roles. Proven experience of achieving and exceeding revenue targets. Strong understanding of interpretation and translation services, including technology and industry trends. Exceptional leadership, communication, and interpersonal skills. Demonstrated ability to build and maintain strong client relationships. Strong analytical and problem-solving skills. Proficiency in Microsoft Office and CRM software (Salesforce a plus). Willingness to travel within region as needed. Other Requirements Physical Demands--Frequent standing for extended periods of time; walking, frequent sitting (vehicle and/or healthcare setting), frequent need to handle materials, reach outward, and occasional need to reach above the shoulder. Occasional need to lift/carry up to 50-pound items/boxes, occasional need to squat or kneel. Other Physical Requirements-- Vision (near & distance, color); sense of sound (ability to hear customers). Work Environment--Work environment varies from home office setting to customer locations. Considerable travel is required, including driving and air travel. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, experience and education refers to the amount LanguageLine Solutions is willing to pay at the time of this posting. For U.S. Positions: Candidates must be authorized to work in the US without the need for visa sponsorship. At this time, Teleperformance Specialized Services Companies does not offer visa sponsorship for this position. Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract. Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c) Important Notice to Candidates: There may be LanguageLine imposters on some recruiting platforms, so be aware of the following: LanguageLine does not use Telegram or any other instant messaging platforms to conduct correspondence or interviews with candidates during our recruitment process. LanguageLine never requests applicants or new hires to provide any payment to establish an applicant portal or for any other purpose as part of our onboarding/hiring process for the purchase of equipment or otherwise. Online applications posted through our Careers portal at http://www.languageline.com and http://www.languageline.com/uk are the only way for job applicants to apply with us. Once an online application has been received a unique applicant ID will be assigned which can be verified by all authorized company representatives. If anyone ever asks you for personal information or documents without your first having received an ID which has been authorized, please do not provide them with anything. We are fanatical about people understanding people. We strive to improve the world and empower relationships one word at a time. Our clients, colleagues, and the communities we serve together are our inspiration and the key to success. Excellence is our non-compromising obligation. We learn from each other and are enriched by the diversity of people, thought, and culture. We are united in our differences. We are passionate about seeing people smile when they are understood and are committed to innovation to create more smiles. We make a difference in people’s lives every day. We help to ensure justice, save lives, welcome newborns, and build futures. This is the experience we live for.