Lamb Weston

Compensation

Full Description

Title: Manager Customer Success Location: Statewide Multi Use, ID Job Requisition ID: Req-259798 Time Type: Full time About Lamb Weston You’ve probably enjoyed our fries without even knowing it! As a leading manufacturer in our industry, and public Fortune 500 company, we inspire and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the world. A highly innovative global corporation with a start-up mindset, we empower every individual to make a genuine difference. You’ll gain access to hands-on training to fuel your growth and success, explore opportunities for new solutions, and you’ll join a winning team of 10,000+ people all dedicated to raising the bar – together. If you have a strong drive for results, a desire to help us bring the world together through our fries, and are ready for a fresh challenge, we want to hear from you. Job Description Summary Manager Customer Success is responsible for managing a team of Customer Success Representatives, overseeing the team strategy and roadmap, and partnering with the sales team on team selling. This role works cross-functionally with Customer, Product, and Digital Marketing, Culinary, Knowledge and Insights, Sales Training, and Sales Technology, along with all areas of FSBU Sales and Sales Support Teams. Customer Success focuses on supporting team selling and the sales team by focusing on building relationships with potential customer targets, answering customer questions, being product experts, and retention and loyalty tactics with current customers. Job Description Manages strategy and process with Customer Success Representatives and Sales Team on Team Selling parameters Ensure seamless Team Selling Engagement with Sales Team Develops, directly manages and coaches team of Customer Success Reps by initiating objectives, setting priorities and evaluating performance Interfaces closely with Category Leadership and Category Execution on Initiative development and tracking, reporting, etc. of customer journey and lead management process Interface with Marketing, Culinary and Knowledge & Insights and provide insights on sales tools and content, communication, culinary ideation and consultative selling Maintain an active and healthy pipeline Lead and support data cleanliness with Customer Success Reps and provide thought leadership for team selling data cleanliness Basic & Preferred Qualifications Education/ Certifications: (Required & Preferred) Education: Bachelor’s in Sales, Business Administration, or related field degree preferred. Skills and Experience: Experience: 5+ years of sales experience, management experience preferred. Food service and customer service experience preferred. Strong customer service orientation with ability to professionally and effectively influence/persuade customers to purchase products. Ability to lead and develop a team and hold them accountable to deliver results. Ability to process multiple issues simultaneously, driving them to successful resolution. Computer Skills: Ability to use a variety of computer technologies and tools including, Microsoft Suite, with CRM use (Salesforce). Strong written and verbal skills and ability to negotiate. Ability to read, write and speak in English required. Bilingual/Multilingual skills desirable. Strong business management skills, including financial management skills and a strategic mindset. Physical Environment/Demands: Some travel may be required (15% of time if significant) Most work is performed home office environment Incumbent may sit for long periods of time at desk or computer terminal While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Incumbent may use calculators, keyboards, telephone and other office equipment during normal workday Industry-Competitive Benefits Coupled with our compensation and bonus incentive programs, our benefits deliver rewards that are market competitive. Some of the most attractive elements of our benefit programs include: Health Insurance Benefits - Medical, Dental, Vision Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts Well-being programs including companywide events and a wellness incentive program Paid Time Off Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance Family-Friendly Employee events Employee Assistance Program services – mental health and other concierge type services Benefits may vary based on location, job role/level, job status, and/or the terms of any applicable collective bargaining agreements. Anticipated Close Date The anticipated close date is a good faith estimate for when this job will be closed. Some jobs may be unposted or filled earlier or later than the Anticipated Close Date depending on interview processes and business needs. Anticipated Close Date: 03/21/2026 Pay Transparency In compliance with applicable state and local laws, Lamb Weston has opted to include a reasonable estimate of the compensation for this role. This compensation is specific to this position and takes into account a number of variables. Actual compensation may be higher or lower in the range posted based on various factors, including, but not limited to, job duties, experience and expertise. A candidate's work location could also impact the actual compensation being outside of the range to reflect local cost of labor. A reasonable annual estimate of the range for this role is listed below. Pay Rate or Range: $101,730.00 - $152,600.00 Equal Opportunity Employer Lamb Weston is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law Current Lamb Weston employees, please click here and apply via the Career worklet. Started in 1950 on a small farm in the Northwest region of the U.S., Lamb Weston has grown to be one of the world’s largest frozen potato companies, happily delivering the delicious goodness of fries to more than 100 countries. Lamb Weston has created inventive products and processes that are standards in the industry. When we look at a potato, we see possibilities. Our people are a valuable and integral part of our business and play a vital role in our success as an organization. At Lamb Weston we offer the financial stability and career potential of a true industry leader. Lamb Weston will offer you the opportunity to put your education and skills to work as part of a great team, contributing to the achievement of the organization’s goals and objectives. You will be challenged to take responsibility, drive results, show creativity, and display initiative - and you will be rewarded for your contributions and impact. Let’s explore the possibilities together.