Lam Research Corporation

Compensation

Full Description

The group you'll be a part of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. The impact you'll make As a Regional Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam's valued customers. What you'll do Technical • Act as a subject matter expert for complex technical issues, providing guidance and recommended solutions for escalations. • Support field engineers, technicians, and product teams in diagnosing, troubleshooting, repairing, and debugging electro/mechanical equipment, software, computer systems, and networked/wireless systems. • Respond to escalations, determine solutions for equipment or software malfunctions, and communicate design, reliability, or maintenance concerns to engineering. • Partner with account teams to present problem statements, root cause analysis, and gain customer alignment on solutions. • Identify performance improvement opportunities through hands-on work and data evaluation. • Drive corrective actions at customer sites to resolve escalations and prevent recurrence. • Serve as liaison among customers, product groups, and field service; collaborate with senior engineers across teams. • Participate in reviewing procedures, processes, and tool designs that affect development activities. • Manage projects, provide management reporting, and lead customer escalation meetings. • Support machine availability initiatives and use Equipment Intelligence tools to develop diagnostic matrices for issue prevention. Customer Relations • Deliver technical support for highly sophisticated products. • Build customer confidence through credible recommendations and strong understanding of customer needs to support sales, service, and revenue goals. Leadership • Contribute to Lam's global technical community through knowledge sharing and continuous learning efforts. • Mentor field and account engineers; design and deliver training sessions as needed. Who we're looking for • Minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience. Our commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time. #LI-LE1 Our Perks and Benefits At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.