Labcorp

Compensation

Full Description

Job Description: • Support sales with clinical and technical demos of Labcorp software products • Provide clinical guidance to sales, internal stakeholders and customers as it relates to software • Collaborate with customers, sales and customer success to define, document and refine clinical workflows to incorporate our support tools and other software solutions • Monitor and analyze metrics and feedback from clients to identify opportunities to maximize customer success with software solutions and genomic testing • Provide and document feedback from customers to advise the product team of potential enhancements and bugs • Lead customer training on software solutions for go live and a train-the-trainer approach • Partner with S3 Enterprise Project Managers to facilitate implementation/integration projects after an executed contract from Sales • Monitor, optimize and refine workflow after the successful implementation project is complete • Attend customer business reviews with stakeholders to present success metrics Requirements: • Board-certified genetic counselor • 5+ years’ experience in clinical or translational research, preferably in a clinical genetics laboratory setting, or comparable combination of experience • 1+ years’ experience in project management experience • Bachelor’s degree in Engineering, Computer Science, Business, or a related field • 3+ years’ experience in implementing, onboarding and supporting enterprise solutions with large health systems • 5+ years’ of demonstrated success in a customer success management, account management or other client facing role Benefits: • Medical • Dental • Vision • Life • STD/LTD • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan