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Labcorp

Labcorp

via Indeed

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Manager, End User Computing Global Ops

Anywhere
full-time
Posted 10/10/2025
Verified Source
Key Skills:
ITSM
Incident Management
Team Leadership
PowerBI Reporting
AWS Cloud Certification
Technical Writing
Troubleshooting
Personnel Management

Compensation

Salary Range

$110K - 150K a year

Responsibilities

Lead a global team of senior platform engineers managing ITSM incidents, support tools, and employee performance in a hybrid work environment.

Requirements

5-7 years experience, BS in Computer Science or equivalent, ITIL Foundations and cloud certifications preferred, strong troubleshooting and management skills.

Full Description

Duties And Responsibilities • Leads a global team of senior level platform engineers responsible for design, testing, deployment, and problem resolution of enterprise end user technology. • Applies essential skills and principles to manage the team's efficiency, and build a positive team environment • Manage day-to-day ITSM incidents, requests and escalations ensuring best in class user experience. • Administer enterprise support tools and platforms. • Attend and conduct meetings with the business and IT teams to manage and deliver solutions. • Produce ad hoc reports using PowerBI and other industry standard platforms. • Employee management: • Track time and attendance. • Conduct regular 1:1 meeting with team members. • Lead periodic (monthly and yearly) performance appraisals and development discussions. Minimum Education And Experience Required • BS in Computer Science, or 5 - 7 years equivalent real world work experience Preferred Qualifications • CompTIA A+, Security, Cloud Certification • AWS Cloud Certification • Apple Support Professional Certification • CCIE Certification • ITIL Foundations Certification Skills And Competencies • Troubleshooting expert • Excellent organizational skills with the ability to work in a challenging environment, multitask, and take ownership of tasks and projects until completion. • Motivate and mentor the team and colleagues. • Ability to engage and partner with IT and business SMEs to resolve complex problems. • Proven working experience as an IT Manager or relevant experience in a global organization. • Exceptional knowledge of technical management, information analysis and of computer hardware/software systems • Firsthand experience delivering and supporting client/ server computer solutions. • Ability to manage personnel in person and remotely. • Technical writing Working Conditions • This is an in-office, or work from home position. • Some travel required Application Window closes 10/14/2025 Pay Range: $110,000 - $150,000 annually All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. Labcorp Is Proud To Be An Equal Opportunity Employer Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

This job posting was last updated on 10/11/2025

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