Labcorp

Compensation

Full Description

APPLICATION WINDOW CLOSES APRIL 6, 2026. If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! LabCorp is seeking a remote Customer Service Representative to join our team! Schedule: Monday through Friday 930am - 6pm Eastern Standard Time Job Duties/Responsibilities Act as a liaison between LabCorp, the customer base and patients. Hold fundamental understanding of overall lab operations and functionality in each department. Resolve routine customer requests with internal software/procedures and associated resources provided. Communicate with customers, internal/external, in a courteous, friendly, and professional manner while fulfilling protocols and expectations. Inquire, clarify, and confirm customer requirements and understanding of the solution. Ability to identify root causes and work to mitigate issue from reoccurrence, providing additional customer education as needed. Ability to multi-task. Conduct thorough research using various databases to identify and address complex inquiries. Review test forms for accuracy and report or correct any discrepancies following standard operating procedures. Participate in activities designed to improve customer satisfaction and business performance. Maintain accurate medical records and CRM data while ensuring all internal documentation meets HIPAA compliance. Apply standard troubleshooting procedures to resolve basic technological problems and ensure minimal disruption to operations. Minimum Qualifications High school diploma or GED equivalent required 1 or more years experience in a customer service role 1 or more years’ experience working with Microsoft Office suite products Preferred Associate degree or higher 1 or more years’ experience with a Medical background 1 or more years’ experience working in a contact center/call center environment 1 or more years’ experience working in the healthcare industry, such as a physician's office or a hospital 1 or more years’ experience with software applications such as, Microsoft Office, Verint, Salesforce.com and/or Laboratory Information Systems Additional Job Standards Reliable internet connection, with compatible provider Must have a minimum download speed of 50 Mbps to support system performance and remote work responsibilities HIPAA compliant dedicated distraction-free workspace Skilled in navigating multiple systems concurrently with strong computer competency and typing proficiency of 35 WPM or higher Ability to independently identify and take basic troubleshooting steps to resolve technical issues. Strong verbal and written communication skills with an excellent actively listen and respond effectively Must be courteous with strong customer service orientation Well organized and good time management skills in a multi-tasking environment Self-motivated student; willing and able to learn and apply new processes, programs and information on a regular basis Critical thinking skills for analyzing complex information and resolving issues independently Ability to take ownership and ensure resolution to completion Ability to collaborate effectively within high-performing teams Strong capacity for flexibility and responsiveness in managing changing workloads and priorities Consistently demonstrates a high level of professionalism in customer interactions, ensuring respectful, courteous, and solution-focused communication This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide patient test results, technical information such as specimen requirements and test turnaround times, or investigate complex problems and provide resolutions, all while ensuring a world-class customer experience. The ideal candidate will be a superb communicator, passionate about customer service and patient care, proficient with computer navigation and typing, and can thrive in a fast-paced environment. Due to system compatibility and security protocols, certain ISPs may not support required VPN device or device management tools. PAY RANGE $17.75 - $23 All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement. We believe in the power of science to change lives. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.