Labcorp

Compensation

Full Description

CUSTOMER SERVICE SUPPORT REP – PATIENT BILLING (Remote) Labcorp is seeking a Patient Billing Customer Service department within the Revenue Cycle Management Division to join our team. Work Schedule: Monday – Friday 11am to 8pm (EST), 10am to 7pm (CST), 9am to 6pm (MST) and 8am to 5pm (PST). 2nd shift differential applicable for applicants that reside in (EST). Training hours: 9am to 6pm EST RESPONSIBILITIES Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers. 85% of calls will be assisting Spanish speaking customers. Initiate payment plans for patients for outstanding balances. Routinely utilize multiple resources to resolve patient inquiries while on the phone Maintain performance goals Ability to become proficient with processes after completing a structured training program. QUALIFICATIONS High School Diploma or equivalent One year of work experience Bilingual, fluent in Spanish/English PREFERRED SKILLS Call center work experience Work experience in medical billing, customer service, insurance claims, and explanation of benefits (EOB) Patient billing KNOWLEDGE/SKILLS/ABILITIES Ability to work and learn in a fast-paced environment Professionally fluent and proficient in both English and Spanish, with a focus on providing exceptional customer service in Spanish, ensuring clear and effective communication with Spanish-speaking clients Attention to detail and focused Perform successfully in a team environment Excellent organizational skills Proficiency navigating multiple computer screens and applications Alpha-Numeric data entry proficiency Excellent communication skills Energetic, passionate customer service Seek solutions to challenging patient billing issues Application Window closes: 3/2/2025 Pay Range: $17.75- $21.00 an hour All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.