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Kyyba Inc

Kyyba Inc

via Indeed

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Customer Support - EV Charging

Anywhere
contractor
Posted 9/8/2025
Verified Source
Key Skills:
Electrical systems (EV, solar, storage, V2H, V2G)
Technical consultation
Installation coordination
Customer engagement
Cross-functional coordination

Compensation

Salary Range

$62K - 73K a year

Responsibilities

Provide technical consultation and support from pre-sale through commissioning, coordinating with sales and installation teams to ensure customer satisfaction.

Requirements

Requires strong customer engagement skills, solid foundation in electrical systems, experience with utilities and installation coordination, and ability to communicate technical issues clearly.

Full Description

• Pre-Sale Technical Consultation – Partner with Home Energy Consultants (HEC) to review customer profiles, site feasibility, electrical requirements, and product compatibility. Participate in Energy Consultation calls to set accurate expectations regarding installation timelines, V2H functionality, and ESS integration • At-Sale Final Review - Join final sales calls to validate bundle compatibility, reconfirm installation scope, and ensure the customer understands integration details. • Post-Sale Support Through Commissioning - Provide technical oversight from sale through installation and commissioning, including site assessment support, installer coordination, quote review, and early issue troubleshooting. Remain engaged until the system is marked operational, documenting all technical interactions. • Cross-Functional Coordination - Work closely with Sales, Installation, and Customer Care teams to ensure a seamless handoff and world-class customer experience, following the established Technical Advisor Integration process. Ideal Candidate: • High emotional intelligence (EQ), strong customer engagement skills • Solid foundation in electrical systems (EV, solar, storage, V2H, V2G) • Experience with utilities, permitting, installation coordination a plus • Ability to communicate technical issues in plain language • Comfortable working with VIP clients (influencers, athletes, celebrities) Job Types: Full-time, Contract Pay: $30.00 - $35.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • Vision insurance • Work from home Work Location: Remote

This job posting was last updated on 9/11/2025

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