Kyriba

Compensation

Full Description

Job Description: • Define and drive operational excellence for Kyriba Support across the region • Build a high-performing leadership team • Shape the end-to-end customer support strategy for the region • Develop and empower Support Managers • Set the strategy, operating model, and performance standards for high-quality resolutions • Evolve support from a reactive function into a proactive partner across the customer lifecycle • Accountable for SLA performance, CSAT, quality, and cost efficiency • Partner with Product, Engineering, and Customer Success to translate customer signals into product improvements Requirements: • Bachelor's degree (MBA or advanced degree preferred) • 7+ years of leading regional or global multi-channel customer service teams • Proven track record of building high-performing leadership teams in SaaS, FinTech, or technology-driven organizations • Customer value and service quality commitment • Ability to remain calm and decisive under pressure • Exceptional communication and organizational skills • Strong ability to lead through influence and collaborate effectively across Product, Engineering, Technology, and Customer Success • Comfortable navigating ambiguity and complexity in a fast-paced, high-growth environment • Up to 15% travel required, including international travel Benefits: • health, welfare and wellbeing benefits designed to support both your professional and personal life • performance bonus or commission-based plan and/or a long-term incentive