KR WOLFE INC.

Compensation

Full Description

Company Overview KR Wolfe, Inc. is a growing company specializing in installation, integration, field service, and renovation solutions that bring today’s technology to life. We support advanced environments across the healthcare, education, commercial, and government sectors. Guided by our commitment to quality, value, and customer service, we operate by our SPIRIT and QUEST core values—delivering exceptional service with integrity, teamwork, and care. About the Role The Director of Field Operations leads the strategic and day-to-day management of the company’s nationwide field workforce. This role is accountable for workforce planning, field staff deployment, utilization, performance, and compliance across all projects and divisions. As the primary link between Field Operations and Project Management, the Director of Field Operations ensures the right supervisors and technicians—by skill, experience, location, and cost—are assigned to projects efficiently and effectively. While Project Managers own project execution, the Director of Field Operations maintains final authority over field staffing decisions. This role is critical to improving utilization, reducing last-minute staffing changes, developing future field leaders, and driving consistent quality and safety across field operations. What You’ll Do Workforce Planning & Deployment Own field staffing decisions across all projects and divisions. Evaluate staffing needs and assign Field Supervisors and Technicians based on skills, certifications, availability, and budget. Balance competing priorities and adjust staffing plans as project needs evolve. Forecast workforce demand and recommend hiring, cross-training, or redeployment strategies. Field Leadership & Performance Lead and support Field Supervisors, ensuring consistent expectations, accountability, and communication. Serve as the escalation point for staffing challenges, performance issues, and field-related concerns. Partner with HR and operations leadership on performance management and employee relations. Quality, Safety & Continuous Improvement Ensure field staff are deployed with appropriate qualifications and experience. Monitor utilization, productivity, quality, safety, and customer satisfaction metrics. Drive standardization, best practices, and continuous improvement across field operations. Cost & Operational Support Manage field labor allocation within project budget constraints. Monitor labor, overtime, and travel costs; identify opportunities to improve efficiency. Visit job sites as needed to support teams and reinforce operational standards. Collaboration & Communication Act as the primary liaison between Field Operations and Project Management. Communicate staffing availability, constraints, and changes clearly and proactively. Provide regular visibility to leadership on workforce status, risks, and trends. What We’re Looking For Required 7–10+ years of experience in field operations, workforce management, or project-based environments. Proven success managing large, geographically dispersed field teams. Strong experience in workforce planning, resource allocation, and utilization management. Excellent leadership, communication, and decision-making skills. Ability to travel as needed. Preferred Demonstrated knowledge of field operations and accountability for meeting KR Wolfe client requirements Experience in construction, engineering services, telecom, IT services, or similar field-based industries. Experience managing supervisors or managers. Familiarity with workforce management or scheduling systems (e.g., QuickBase). Strong analytical skills and comfort using data to drive decisions.