KP Recruiting Group

Compensation

Full Description

Why join us? 💡Rapidly Growing Startup: We're the modern operating system for grocery stores — helping independent grocers compete against retail giants with AI-powered inventory management and point-of-sale systems. They're digitizing manual tasks and giving small grocers the tech edge they need. 🚀 Rocket Ship Growth: Join a standout team from SpaceX Google and Facebook that's already seeing strong customer traction. You'll get in early at a fast-growing startup that's solving real problems for underserved small business owners across the country. 💡 Own the Process: This Customer Trainer role puts you on the front lines — traveling to grocery stores nationwide teaching owners how to transform their businesses. You'll own the entire training experience and help build the education function from the ground up. 💰Base Salary: $80k-$100k plus meaningful equity! 🔍 Overview We're seeking energetic, adaptable, and customer-obsessed Trainers to help our customers become experts and champions of our system. This role is all about getting in the trenches with our customers — delivering engaging, effective trainings both remotely and onsite —ensuring store teams feel supported, successful, and excited about adopting our products. We’re looking for someone who thrives in dynamic environments, loves helping people succeed, and doesn’t mind hopping on a plane to meet customers wherever they are. You’ll deliver a mix of onsite, in-store training sessions and remote virtual trainings. You’ll be an early member of our Training team, helping to shape the standard for how we educate, inspire, and support our growing grocer community. 🧩 What You'll Be Doing: • Deliver Engaging Trainings: Lead hands-on training sessions for new and existing customers — both remote and onsite — to ensure every user is confident using our platform. • Adapt to Every Audience: Adjust your teaching style to meet learners where they are — from tech-savvy users to first-time digital adopters. • Onsite Success: Travel to customer locations to conduct go-live trainings, troubleshoot in real time, and ensure smooth system adoption. • Customer Empowerment: Serve as a trusted guide, answering questions with empathy and patience while reinforcing best practices. • Continuous Improvement: Gather customer feedback after sessions and share insights with the Onboarding and Product teams to improve training delivery and overall customer experience. • Support Training Materials: Provide input to refine slides, scripts, and user guides — ensuring content stays accurate and aligned with real-world customer needs. • Team Collaboration: Partner closely with Onboarding, Customer Success, and Product teams to stay up to date on feature changes and share customer insights. • Travel flexibly — Work with customers across regions, focus is in Bay Area, SoCal or the Tri-State area, plus additional travel to customers outside of those locations 👤 What We're Looking For: • 3 - 5 years of experience in training, customer onboarding, or similar • Extensive experience leading both in- person and virtual trainings. • Experience in in grocery, restaurant or retail tech, or SaaS • Experience in a startup or scrappy, flexible environment • Experience with POS systems (e. g. , Toast) • Familiarity with CRMs and learning tools