Korn Ferry

Compensation

Full Description

Title: Salesforce Solution Architect (Sales/Service/Data Cloud & Agentforce) Location: Remote Client Industry: Professional Services Compensation: $80/hr. - $90/hr. (Contract) We have partnered with our client in their search for a Salesforce Solution Architect with strong functional and technical leadership capabilities to join our Salesforce delivery team. The ideal candidate will design and guide the delivery of scalable, cross-cloud solutions that span Sales Cloud, Service Cloud, Data Cloud, and Agentforce. This role emphasizes solution architecture, stakeholder engagement, and alignment with industry best practices, rather than full-time hands-on development. The candidate will partner with business leaders, product owners, and delivery teams to translate requirements into future-proof solutions that balance innovation, compliance, and operational efficiency. Responsibilities • Lead the design and architecture of Salesforce solutions across Sales Cloud, Service Cloud, Data Cloud, and Agentforce, ensuring scalability, security, and alignment with enterprise architecture standards. • Partner with business stakeholders to understand functional requirements and translate them into clear solution designs, reference architectures, and implementation roadmaps. • Guide configuration and development teams on Salesforce best practices, advanced configuration (Flows, OmniStudio, Prompt Builder), and when to extend with Apex or integration. • Define and oversee data architecture strategies, leveraging Data Cloud for unified customer profiles, insights, and AI-driven engagement. • Shape and implement AI/Agentforce use cases for lead enrichment, customer support automation, and sales/service productivity. • Collaborate with integration teams (e.g., MuleSoft, REST/SOAP, HL7/FHIR) to ensure seamless connectivity with external platforms and enterprise systems. • Establish governance frameworks for release management, environment strategy, and CI/CD pipelines. • Provide thought leadership in workshops, solutioning sessions, and executive discussions, driving consensus and alignment on future-state capabilities. • Ensure compliance with healthcare, financial, or industry-specific regulatory standards (HIPAA, GDPR, HITRUST, etc.). Skills Required • Proven expertise designing solutions in Sales Cloud and/or Service Cloud, with exposure to Data Cloud and AI/Agentforce capabilities. • Strong functional understanding of end-to-end business processes: lead-to-cash, customer service, case management, and client success. • Hands-on experience with advanced Salesforce configuration (Flows, OmniStudio, Assignment Rules, Prompt Builder) and ability to guide developers on Apex, LWC, and APIs. • Solid grasp of data architecture principles (data modeling, master data, identity resolution, governance) within Salesforce and Data Cloud. • Experience integrating Salesforce with external systems (ERP, EHR/EMR, contact center platforms, etc.) via MuleSoft, REST/SOAP APIs, or HL7/FHIR. • Familiarity with DevOps and CI/CD practices (Copado, Gearset, Git, Azure DevOps, Jenkins). • Excellent communication, facilitation, and stakeholder management skills. Education & Work Experience • Bachelors degree or equivalent experience • 5+ years in Salesforce consulting or solution architecture, preferably in enterprise or regulated industries • Salesforce Application Architect, Data Cloud Consultant, or Sales Cloud Consultant/Service Cloud Consultant certification (required) Preferred Skills • System Architect or Certified Technical Architect (CTA) track preferred • Experience leading cross-functional teams in Agile/Scrum environments. • Familiarity with Salesforce Shield, event monitoring, and security/compliance tools. • Knowledge of AI/ML integration patterns (Salesforce Agentforce, Einstein, Vertex AI). • Exposure to industry-specific solutions (Health Cloud, Financial Services Cloud, Manufacturing Cloud). • Ability to deliver executive-level presentations and architecture design sessions. Tech Stack • Salesforce Core: Flows, Apex (guidance level), LWC, OmniStudio, Assignment/Workflow Rules • Salesforce Clouds: Sales Cloud, Service Cloud, Data Cloud (core), Agentforce (AI/automation use cases) • Integration: MuleSoft, REST/SOAP, HL7/FHIR, external CRMs/ERPs/EHRs • DevOps/Tools: GitHub, Copado/Gearset, Azure DevOps, Jenkins, VS Code, SFDX CLI • Security & Compliance: Salesforce Shield, HIPAA/HITRUST, GDPR • Other: Prompt Builder, AI/ML integrations, Event Monitoring About Korn Ferry Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at ;/span>