Korn Ferry

Compensation

Full Description

Korn Ferry has partnered with our client on their search for the role, District Operations Director - Single Family Homes. District Operations Director – Indianapolis, IN (on-site) Key Responsibilities Operations & Property Management • Oversee day-to-day operations across Chicago, Indianapolis, and Ohio, ensuring consistent execution of company procedures and a high-quality resident experience. • Provide strategic oversight of property management functions, including service delivery, maintenance, renewals, and collections, with a focus on KPI achievement and cost control. • Navigate complex municipal environments, especially in Chicago, by building strong relationships with housing authorities and local agencies to ensure compliance and operational fluidity. • Lead vendor management and service team performance, ensuring alignment with company standards, cost efficiency, and resident satisfaction. • Conduct regular market visits and inspections to assess operational health, enforce standards, and identify opportunities for improvement. • Implement frameworks for emergency response, business continuity, and risk mitigation across all markets. Resident Experience • Drive a resident-first culture by ensuring seamless onboarding, proactive communication, and responsive issue resolution across all touchpoints. • Leverage resident feedback and satisfaction data to evolve service offerings, improve retention, and build long-term loyalty. • Partner with leasing teams to monitor inventory, pricing, and occupancy trends, ensuring alignment with market demand and performance goals. • Reinforce tenant policies and procedures while maintaining a positive, service-oriented relationship with residents. Financial Management • Lead the development and execution of annual operating budgets across assigned markets, with a focus on service cost management and NOI optimization. • Oversee accounts receivable, rent collection, and resolution of arrears, ensuring minimal variance and strong financial performance. • Review financial reports regularly to identify trends, risks, and opportunities, implementing corrective actions as needed. • Contribute to long-term planning and investment prioritization in alignment with the client’s growth strategy. Team & Talent Oversight • Manage two Area Directors and a regional team of 50–60 employees, ensuring clear accountability, performance consistency, and adherence to company policies. • Identify workload efficiencies and talent gaps, optimizing team structure and resource allocation across markets. • Lead workforce planning efforts in partnership with HR and third-party recruiters to support hiring, onboarding, and retention. Strategic Partnerships & Compliance • Maintain active real estate licensure and ensure compliance with state-specific laws and regulations across Illinois, Indiana, and Ohio. • Collaborate with internal stakeholders and external partners to align operations with broader strategic goals and regulatory requirements. Professional Experience/Qualifications The ideal candidate will bring the following experience: • 10–15+ years of senior-level operational leadership within residential real estate, property management, or single-family rental (SFR) environments, overseeing large-scale, multi-market portfolios with complex regulatory and municipal dynamics. • Proven ability to lead multidisciplinary regional teams across leasing, service, field operations, and resident experience, driving performance, accountability, and cultural alignment across diverse geographies. • Strong financial oversight and budgeting expertise, with a track record of managing service-related costs, optimizing NOI, and delivering consistent results across KPIs such as collections, renewals, and retention. • Experience navigating multi-state real estate laws and compliance, ideally with licensure in Illinois, Indiana, or Ohio, and a deep understanding of municipal engagement, housing authorities, and public-sector coordination. • Demonstrated success leading through organizational change, including assessing team dynamics, identifying talent gaps, and building bench strength to support long-term growth and operational resilience. • Exceptional interpersonal and communication skills, with the ability to build trust, manage conflict, and influence cross-functional teams, third-party vendors, and internal stakeholders. • Inspirational, low-ego leadership style that fosters collaboration, encourages ownership, and leads with empathy, structure, and clarity. • Comfortable operating in high-visibility, high-accountability environments, with a focus on resident satisfaction, team development, and community engagement. • Strong understanding of strategic planning and operational execution, with the ability to translate corporate goals into market-level performance and team alignment. • Proficiency in Microsoft Office Suite and property management platforms, including YARDI, with a commitment to data accuracy, reporting integrity, and system compliance.