Koniag Government Services
via Talents By Vaia
Supervisory Technical Support Representatives
Compensation
$70K - 90K a year
Responsibilities
Supervise and mentor a technical support team, monitor performance, handle escalations, and maintain support documentation.
Requirements
Experience in supervising technical support teams, strong leadership skills, and ability to handle complex customer issues.
Full Description
Koniag Technology and Infrastructure Solutions, LLC is seeking a Supervisory Technical Support Representative to lead our contact center support team. The ideal candidate will have strong leadership skills and a customer-focused approach. Requirements • Supervise, coach, and mentor a team of technical support staff • Monitor team performance against established KPIs and service level agreements • Provide feedback, training, and developmental guidance to team members • Handle escalated customer issues and complex technical problems • Create and maintain technical documentation, knowledge base articles, and support procedures Benefits • Health insurance • Dental insurance • Vision insurance • 401K with company matching • Flexible spending accounts • Paid holidays • Three weeks paid time off
This job posting was last updated on 1/15/2026
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