Koniag Government Services

Compensation

Full Description

Koniag Technology & Innovation Solutions (KTIS), a Koniag Government Services company, is seeking a Senior ServiceNow Administrator to support KTIS and our government customer with ServiceNow Customer Service Management (CSM) implementation to support a 24/7 contact center. This is a remote role. This position requires the candidate to be able to obtain a Public Trust. We offer competitive compensation and an extraordinary benefits package, including health, dental, and vision insurance, 401(k) with company matching, flexible spending accounts, paid holidays, three weeks of paid time off, and more. Koniag Technology and Infrastructure Solutions (KTIS) is seeking an experienced ServiceNow Administrator to join our team. The ideal candidate is committed to operational excellence and experienced in supporting federal environments and teams of varying sizes to meet client objectives. Essential Functions, Responsibilities & Duties may include, but are not limited to: Platform Administration • Perform day-to-day administration of the ServiceNow platform, including users, groups, roles, and role-based access control (RBAC) • Configure forms, fields, views, notifications, and basic workflows • Manage service catalog items, knowledge base articles, and self-service portal functionality • Support configuration and maintenance of ITSM and/or CSM modules Operations & Support • Support operations and maintenance of scoped ServiceNow applications • Provide Tier 2/3 support for platform issues and coordinate with developers when needed • Monitor system performance, identify issues, and implement configuration-level improvements • Assist with releases, update sets, and platform upgrades Platform Maintenance & Optimization • Maintain data quality, assignment groups, and routing rules • Stay current with ServiceNow releases and platform capabilities • Document configuration standards and administrative procedures Security & Compliance • Administer access controls and perform periodic access reviews • Support security and audit requirements in a federal environment • Assist with logging, monitoring, and compliance activities Required Qualifications • Bachelor’s degree or equivalent experience • 3–5+ years of ServiceNow administration experience • ServiceNow Certified System Administrator (CSA) • Experience supporting ITSM and/or CSM modules • Experience managing users, roles, permissions, and catalog configuration • Ability to obtain Public Trust clearance Preferred / Desired Experience • Experience supporting federal or regulated environments • Experience with ITAM or SecOps modules • Familiarity with integrations and troubleshooting external system connections • Exposure to contact center integrations (Amazon Connect or similar) • Experience with ServiceNow Now Assist / AI capabilities • Experience supporting new ServiceNow implementations Security Requirement: • Ability to obtain a Public Trust. Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com. Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352