Konecranes

Compensation

Full Description

About the position At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work. Are you ready to work in a team of project managers and coordinators managing global service projects? Port Services is looking for a Project Coordinator for delivering of Port Service projects. Business Unit Port Services, a critical part of Business Area Port Solutions, is a known and trusted service partner within port industry. Port Services offers a wide range of services both internally and externally. These services are, for example; maintenance and inspections, retrofit and modernization packages, spare parts, training, consulting and digital services for port equipment manufactured by Konecranes as well as other manufacturers. Project Coordinator will be involved in planning, managing, coordinating, optimizing and carrying out all aspects of port service projects. In this role, the project coordinator will be involved in the development, purchasing, logistics and results of projects focused on but not limited to retrofits on Port Equipment Responsibilities • Managing the warranty, FQI (Field Quality Issues) and AIR (Action Item Requests) cases • Tracking warranty costs and claims • Reporting of quality cases • Conducting customer visits • Develop quality processes and related tools • Support Project Managers in all phases of project deliveries • Supporting Project Managers in quality planning • Issuing Purchase Requests • Planning and handling the material flow for the projects Requirements • To succeed in this role, you need to have a customer centric mindset, strong analytical and problem-solving skills with the ability to manage stakeholder priorities in a deadline-oriented environment. • Degree in electrical or mechanical engineering or equivalent helpful • Over a year’s experience in a site or project management role • Demonstrated leadership and customer service experience • Prior experience with SAP, TeamCenter, Sales Force, Fiori, Microsoft Office environment is required • Team player but also capable to work individually • Fluent English, other languages beneficial Nice-to-haves • PowerBI and SQL skills are helpful Benefits • Medical Plan • Dental • Vision • 401k plan with a match from day one • identity theft protection • accident insurance • travel insurance • 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks. • 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service • 10 paid holidays per year