KLIP

Compensation

Full Description

Company Description KLIP empowers attorneys by transforming case knowledge into actionable insights, helping drive faster case resolutions, better efficiency, and higher ROI. Our innovative solutions enable legal professionals to create unmatched impacts in their work. Focused on supporting legal success, KLIP harnesses technology to deliver meaningful results and foster stronger client outcomes. Role Description We are seeking a Customer Care Professional for a contract, preferably in CA, with partial flexibility to work from home and flexibility to travel. The role involves supporting clients, resolving inquiries, ensuring satisfaction, and providing exceptional customer service. You will address customer concerns, analyze issues, and offer solutions that contribute to enhancing their overall experience with KLIP’s services. Qualifications • Proven expertise in Customer Satisfaction and Customer Support, with a focus on delivering exceptional service experiences • Strong Communication skills to effectively engage with customers, listen actively, and resolve problems • Analytical Skills to assess customer issues and identify effective solutions • Background in Customer Service with a dedication to understanding client needs and addressing them efficiently • Ability to work in a hybrid environment, balancing in-office and remote responsibilities proficiently • Previous experience in a legal tech or professional services environment is a plus • High school diploma or GED required; additional education or certifications in customer service are a bonus