Keysight Technologies

Compensation

Full Description

Overview Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities We are seeking a Program Manager to lead and orchestrate Keysight’s Global Service Program delivery—providing calibration and repair coverage for customer’s test & measurement equipment. You will serve as the single point of contact for all Program activities, ensuring service execution against defined deliverables, turnaround-time targets, and quality standards across multiple countries and service centers. Specific Duties Include • Serve as the customer's single point of contact for all Keysight resources related to the Program, coordinating Work Orders (WOs) and verifying coverage prior to service initiation. • Create and manage Work Orders (WOs), liaising with service centers and logistics owners to resolve calibration or repair issues promptly. • Manage delivery of Return-to-Keysight (RTK) calibration and repair services, ensuring adherence to country-specific availability and service scope. • Track and report Turnaround Time (TAT) performance and drive continuous improvement when variances occur. • Coordinate Change Requests (CRs) for additions/transfers/substitutions of equipment; assess impacts on scope, schedule, and pricing, and secure approvals. • Maintain alignment with Service Conditions, coverage hours, and service limitations; proactively communicate risks and mitigations. • Partner with country entities to ensure consistent service execution (calibration, repair, logistics) and compliance with local processes and currencies where applicable. • Monitor invoice and PO alignment per Statement Of Work (SOW); support monthly advance billing cadence and Net payment terms. • Drive stakeholder communication, issue escalation, and root-cause actions across engineering, service centers, logistics, and account management. Qualifications • Bachelor’s degree in Information Systems, Business Administration, or equivalent experience. • 5+ years of program/project management in test & measurement services, calibration, repair or related technical operations.. • Proficient in MS Office (Outlook, Excel) and Windows OS; experience with web-based CSM/order systems and database management. • Strong communication, stakeholder management, and problem-solving skills. • Knowledge of contract requirements and ability to document processes, create work instructions, and analyze data. • Team-oriented with strong organizational skills; able to handle interruptions while maintaining responsiveness. • Must be a U.S. Person and pass background checks. Pay Range USD $64,120.00 - USD $106,870.00 Year Note: For other locations, pay ranges will vary by region This role is eligible for Keysight Results Bonus Program US Employees May Be Eligible For The Following Benefits • Medical, dental and vision • Health Savings Account • Health Care and Dependent Care Flexible Spending Accounts • Life, Accident, Disability insurance • Business Travel Accident and Business Travel Health • 401(k) Plan • Flexible Time Off, Paid Holidays • Paid Family Leave • Discounts, Perks • Tuition Reimbursement • Adoption Assistance • ESPP (Employee Stock Purchase Plan) • Restricted Stock Units Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***