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Kevin Navarro - State Farm Agent

via ZipRecruiter

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Office Manager - State Farm Agent Team Member

Hanover Park, IL
full-time
Posted 11/18/2025
Verified Source
Key Skills:
Customer Service
Communication
Organization
Problem Solving
Team Coordination
Windows Applications
Insurance Licensing (to be obtained)

Compensation

Salary Range

$60K - 85K a year

Responsibilities

Provide customer service related to insurance products, maintain office operations, and support agency goals through collaboration and problem-solving.

Requirements

Requires excellent communication, customer service experience, ability to obtain insurance licenses, and proficiency with Windows applications.

Full Description

ROLE DESCRIPTION:As with , you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services. As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. is eager to bring aboard your collaborative presence. RESPONSIBILITIES: • Establish customer relationships and follow up with customers, as needed. • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. • Use a customer-focused, needs-based review process to educate customers about insurance options. • Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products. QUALIFICATIONS: • Excellent communication skills - written, verbal, and listening Highly organized and detail-oriented • Experience in customer service required • Experience in managing customer service preferred • Experience in sales preferred • Proactive in problem-solving • Able to work in and manage a team environment • Experience in Windows computer applications • Able to coordinate and collaborate with others to achieve agency goals. • Able to succeed in a fast-paced environment • Able to obtain Property and Casualty License • Able to obtain Life and Health License BENEFITS: • Paid time off (holidays and personal/sick days) • Hourly plus commission & bonus • Health benefits • Retirement Benefits • Growth potential/opportunities for advancement within my agency Compensation: $60,000.00 - $85,000.00 per year My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Streamwood, IL and help customers with their insurance and financial services needs, including: • Auto insurance • Home insurance • Life insurance • Retirement planning State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

This job posting was last updated on 11/21/2025

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