Kentech Consulting Inc

Compensation

Full Description

Benefits: • Profit sharing • 401(k) • Dental insurance • Health insurance • Opportunity for advancement • Paid time off KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com, the first consumer background checking system of its kind, and ClarityIQ, a high-tech and high-touch investigative case management system. MISSION We're on a mission to help the world make clear and informed hiring decisions. VALUE In order to achieve our mission, our team exhibits the behaviors and core values aligned with it: Customer Focused: We are customer-focused and results-driven. Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence. Fact Finders: We are passionate investigators for discovery and truth. Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about. IMPACT As a small, agile company, we seek high performers who relish the idea that their effort will directly impact our customers and help shape the next evolution of background investigations. We are not looking for an investigations expert. We are looking for an operator who understands numbers, capacity, and margin. The Opportunity You will own operational performance across our investigations division with a strong focus on: • Financial efficiency • Capacity planning • Margin protection • Workflow optimization • Scalable systems This role is ideal for someone who has helped scale a service-based organization and understands how operational decisions impact profitability. What You Will Own • Workload forecasting and capacity modeling across investigators and contractors • Revenue-to-labor ratio monitoring and optimization • Bottleneck identification tied to cost impact • Process standardization and documentation • KPI dashboard development and operational reporting • Cross-functional alignment with finance and leadership • Implementation of scalable workflows and automation opportunities • Coaching team leads on productivity and performance metrics You will operate at the intersection of operations and financial performance. What Success Looks Like • Improved labor-to-revenue ratios • Reduced rework and quality costs • Clear operational dashboards leadership can rely on • Predictable throughput and deadline adherence • Scalable processes that support revenue growth without linear headcount increases Must-Have Experience • 5+ years in operations leadership within a service-based or regulated business • Strong financial acumen, including margin analysis and cost control • Experience scaling teams, systems, or multi-location operations • Demonstrated success improving operational KPIs • Comfort working with revenue, forecasting, and budget visibility • Ability to implement structure in growing organizations Experience in SaaS-enabled services, fintech, compliance operations, BPO, or high-growth environments is strongly preferred. Investigation experience is not required. Why This Role Is Different • You will not simply manage cases. • You will help design how we scale profitably. This role has strong potential to evolve into Director of Operations as the company grows. Benefits • Base salary range: 75,000 to 95,000 dollars, dependent on experience • Remote work environment, with some onsite requirements • Opportunity to support and influence scaling operations during high growth • Collaboration with senior leadership and exposure to critical client programs • Professional growth through training, leadership development, and cross-department initiatives KENTECH Consulting Inc. is an equal opportunity employer. We celebrate diversity and remain committed to fostering an inclusive workplace. This is a remote position.