KellyOCG

Compensation

Full Description

Remote, California Title: Project Coordinator – White Glove Delivery Service Contract Duration: December 31, 2025 Contract Type: W2 under Staffing Supplier Pay Rate: $22,86/h Start Date: ASAP Location: San Francisco, CA - 100% Remote Visa Sponsorship: Not provided Executive Summary We are seeking a strategic, resourceful, and high-performing Project Coordinator to join our client's growing White Glove Delivery Service team. You will play a vital role in live operations by engaging with dashers, ensuring impeccable service standards, analyzing delivery data, and spearheading process improvements. The ideal candidate is detail-oriented, thrives in a fast-paced environment, communicates effectively, and is motivated to become a subject-matter expert in a rapidly evolving product space. Key Responsibilities • Proactively contact dashers to set clear expectations and instructions for various white glove delivery types • Train, re-educate, and support dashers when delivery non-compliance occurs • Address dasher-related issues with empathy, urgency, and creative problem-solving • Analyze delivery data to identify trends and process improvement opportunities • Spearhead and execute workflows to meet exceptional service-level agreements (SLAs) • Communicate findings and collaborate with cross-functional teams to improve processes • Develop deep expertise in product features, processes, systems, and tools • Contribute to world-class customer service and operational excellence within the team • Work independently and effectively multi-task in a high-pressure, fast-moving environment Skills & Qualifications • Bachelor’s degree or equivalent work experience • Fluent in Spanish and English (written and verbal) • 2+ years’ experience as a project coordinator in technology, grocery, or convenience industries • Highly motivated with the ability to work independently • Strong problem-solving abilities and adaptability to undefined challenges • Exceptional attention to detail and strong organizational skills • Above average technological fluency and comfort with Google Sheets/data analysis • Typing speed of 40+ WPM and top-tier written communication skills, including grammar and brand tone • Willingness to work weekends and occasional extended hours (up to 60 hours/week with prior notice) Nice to Have • Familiarity with G-Suite, Slack, Atlassian, Salesforce • Previous experience in grocery, convenience, or live delivery operations Benefits When it comes to working, we want to help take some of life’s pressures off - where we can. So, Kelly employees get access to great benefits, perks, and discounts. · EnrollVB Program ► Teledoc ► Supplemental Medical ► Min. Essential Coverage ► Dental ► Vision ► Legal & Financial ► Accident ► Short Term Disability ► Critical illness ► Term Life ► Whole Life · Access 2 Wellness - lower medication costs · Kelly’s Life Advisor Wellness Program - access to counselors to assist with a wide range of issues, including Life Coaching sessions · Retirement Savings · Direct Deposit. Weekly pay · Free skills enhancement and training with More than 6,000 courses and 55,000 eBooks and publications are available · Employee Discounts/Perk Spot - Thousands of popular retailers and service providers, you can obtain discounts for almost anything you can buy · Holiday and Service plans where applicable