Karoo Health

Compensation

Full Description

The Role We’re looking for a Market Operations Manager to oversee our engagement teams and ensure the day-to-day operations of the market run smoothly. This role is hands-on and execution-focused: you’ll coordinate patient onboarding, manage workflows, and keep daily operations on track so our clinical and care teams can do their best work. The ideal candidate is detail-oriented, comfortable managing frontline staff, and eager to jump in wherever needed to keep operations moving. What You'll Do Team Oversight: Supervise and support engagement team members who handle patient outreach, scheduling, and onboarding. Provide coaching and feedback to help the team meet goals for responsiveness and service quality. Support the interview and onboarding process for engagement team members as the company grows. Patient Onboarding & Engagement Participate in the design and deployment of member engagement campaigns, and ensure execution, monitoring and measurement of campaign effectiveness and outcomes. Ensure patients are successfully onboarded into Karoo programs, including initial outreach, scheduling, and hand-offs to the care team. Track onboarding progress and follow up on incomplete steps to avoid gaps in care. Daily Market Operations Manage scheduling, task lists, and operational workflows to keep the market running efficiently. Identify and resolve day-to-day issues quickly, escalating when needed. Performance Tracking Monitor team activity, including outreach volumes, scheduling turnaround, and patient onboarding success. Share updates with leadership and suggest process improvements when gaps are identified. Coordination Across Teams Work closely with clinical staff to ensure patients are scheduled appropriately and care plans are followed. Partner with central operations to make sure engagement workflows and tools are being used effectively. Partner with external vendors providing tools and support for patient engagement functionality Directly support achievement of partnership goals by working and collaborating with relevant partner teams. What We're Looking For 2–4 years of experience in healthcare operations, patient engagement, or team coordination. Prior experience supervising or supporting frontline staff strongly preferred. Familiarity with patient onboarding, scheduling, or care coordination workflows. Organized and detail-oriented with the ability to juggle multiple priorities. Strong communication skills and a collaborative working style. Comfortable working in a fast-paced, startup environment where processes are evolving. Why Join Us Competitive compensation in a startup immediately prior to Series A Remote work environment available (Travel required on ad hoc basis) Full benefits package A collaborative and transparent Equal Opportunity Statement At Karoo Health Inc (“Karoo”), we believe that improving healthcare starts with creating a more equitable and inclusive world, both inside and outside our organization. We are committed to fostering a diverse workforce that reflects the communities we serve, and to building a culture where every team member feels valued, supported, and empowered. Our commitment to inclusion is reflected in initiatives such as equitable compensation practices, employee resource groups, inclusive benefits, and more. Karoo Health is proud to be an equal opportunity employer. We maintain a strict policy of non-discrimination for all applicants and employees. What does that mean for you? It means that we are dedicated to providing a workplace that is inclusive, respectful, and free from discrimination or harassment of any kind. Employment decisions at Karoo Health are made based on merit, qualifications, and business need, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran status, political affiliation, or any other characteristic protected under applicable law. This policy applies to every aspect of the employment journey, from recruitment and hiring to compensation, benefits, training, promotion, performance evaluation, and beyond. We’re committed to doing the right thing, always, and that includes creating a fair and inclusive hiring process and workplace for all. Karoo Health welcomes all. In the United States, compensation is determined by factors including location, role level, job-related skills, experience, and market conditions. Some positions may also be eligible for bonuses, equity, or other benefits. To learn more about Karoo Health’s benefits, please contact our People Team.