Kapnick & Company, Inc.

Compensation

Full Description

Description: Founded in 1946, Kapnick Insurance is an independent insurance advisory firm with Michigan roots and a global reach. Our 220+ colleagues provide expert guidance and creative problem solving pertaining to business insurance, risk solutions, employee benefits, worksite well-being, and personal insurance to a vast and diverse base of clients worldwide. For over 75 years, companies and individuals have looked to Kapnick as a trusted advisor, providing solutions that protect their operations and employees. The Account Executive is responsible for developing and managing a 2–5 year employee benefits strategy that aligns with each client’s business goals and objectives. This role provides overall leadership and oversight for the delivery of Kapnick’s employee benefits services, ensuring a high-quality client experience. The Account Executive also identifies opportunities for cross-selling and account rounding, while building and maintaining strong, long-term relationships with clients and carrier partners. The Account Executive's essential functions include: Prospect Stage: Pre-sale activities • When necessary for validated middle group prospects, participate in review of current benefit strategy/ alignment to Kapnick value proposition. • Engage in development of capabilities meeting and micro-site content, attend capabilities meeting. Assist with content relevant to strategy and service milestones. • Create consulting/service agreement New Business Implementation: First 90 days • Attend new business internal and client-facing onboarding meeting. Support entire team in understanding new client, provide copies of consulting/service agreement, and facilitate an informed onboarding. • Establish client service calendar and schedule 1st quarterly meeting • Conduct compliance assessment • Identify Kapnick Lens integration needs (Innovu, Epoch) and coordinate with Analytics Consultant Strategy: 9 months prior to renewal • Create and update a short and long term strategy across multiple EB disciplines. • Identify components of strategy to be considered for upcoming renewal. Schedule carrier/partner meetings to introduce new ideas to client • Identify needed benchmarking and communicate to BA • Collaborate with Analytics Consultant to deliver Trend Driver report • Collaborate with Analytics Consultant to determine supporting Lens reports appropriate to client • Conduct pre-meeting collaboration session with other members of the team. • Create content and deliver client strategy meeting • Take clear notes or assign note taking to another service team member. Follow up with meeting summary, decisions, and open items. Pre-Renewal: 6 months prior to renewal • Create content and deliver client pre-renewal meeting • Based on client feedback, develop a marketing strategy in collaboration with BA • Identify account rounding opportunities • Conduct pre-meeting collaboration session with other members of the team. • Take clear notes or assign note taking to another service team member. Follow up to client and internal service team with meeting summary, decisions, and open items. Renewal: 90 days prior to renewal • Create content and deliver client renewal meeting • Develop timeline for renewal decisions and open enrollment with clear expectations, reasonable time for completion, and adherence to internal deadlines. • Conduct pre-meeting collaboration session with other members of the team. • Take clear notes or assign note taking to another service team member. Follow up to client and internal service team with meeting summary, decisions, and open items. Open Enrollment & Implementation: 45 days prior to renewal • Create smooth hand-off to service team. Communicate client decisions to all service team members clearly • Assist Account Manager with Renewal Decisions Document, as appropriate • Review and approve Renewal Decisions Document • Participate in Open Enrollment communication meetings in person, virtually, or recorded presentations. • Final sign off on guides and presentations Post Open Enrollment & Stewardship: 60 days after renewal • If no Sr. BA: Audit and send Comp Disclosure to client • Create content and deliver Post OE/Stewardship meeting • Conduct pre-meeting collaboration session with other members of the team. • Take clear notes or assign note taking to another service team member. Follow up to client and internal service team with meeting summary, decisions, and open items. Ongoing Service • Provide oversight to overall client experience, holding team members accountable to client and each other. • Escalated service and carrier issues • Resolve internal conflict proactively. Identify training and development opportunities and escalate to leadership • Understand market trends, new opportunities and developments that could be relevant to your clients - vet promising, yet untried solutions for feasibility • Identify cross-sell opportunities • When no Sr Level BA: provide client commentary on standard financial package, insights and recommendations. Answer client financial questions. • Audit and deliver PCORI fees to client • Participate in At-Risk Client Meetings. If necessary, Lessons Learned Meetings • Act as a mentor to the more junior members of the team and actively transfer knowledge and experience for the betterment of others. • Actively engage in Kapnick sponsored and self directed training opportunities • Participate in projects and continuous improvement exercises for the betterment of the team and Kapnick as a whole • Record significant events, emails, presentations, and project work in EPIC. • Provide direction and oversight to Associate Team Members • Create strong partnerships with carriers • Foster strong client relationships • Manage appropriate service boundaries with team and client • Monitor and manage voice mail, incoming mailboxes, outlook and activities, per agency guidelines • Pursue a program for personal and professional development • Attend and participate in department meetings, team meetings and training sessions as required Other • Perform your job in such a manner that other employees will consider it a pleasure and privilege to work with you • Offer innovation and process improvements where possible to help with agency wide improvements and efficiencies? • Regular and timely attendance is an essential function of the job. • Perform other duties as assigned Requirements: To be considered for the Account Executive position, you should have: • Bachelor's Degree (four-year college or technical school) • Minimum of 5 years experience in group benefits • Must possess excellent computer skills, including knowledge of Microsoft products (Word, Excel, Outlook and PowerPoint, Teams), video conferencing and Agency Management Systems • Life & Health License: Required • Must be willing and able to travel as necessary and attend industry meetings if so instructed What's in it for you? • A team-based approach to client management • Flexibility • Full benefits package • 11 paid holidays including your birthday! • Competitive Salary • Profit sharing (after a year of service) • Bonus potential • A caring workplace culture that has something for everyone