Kaneka North America

Compensation

Full Description

Job Details Description ESSENTIAL DUTIES & RESPONSIBILITIES Hospital Account Onboarding & Setup • Coordinate the collection of required hospital/vendor forms, W-9, tax information, billing and shipping details • Validate and enter new accounts into SAP and ensure seamless integration with Salesforce • Maintain onboarding checklists and documentation repository • Monitor onboarding progress and escalate bottlenecks as needed Cross-Functional Coordination • Liaise with accounting to verify account setup, payment terms, and billing requirements • Serve as liaison between accounting and hospital accounts on aged/unpaid invoices, ensuring timely resolution • Partner with supply chain/logistics to ensure shipping and delivery setup for hospitals • Collaborate with IT/systems teams to resolve integration or data-flow issues between ERP and CRM • Act as the point of contact for sales reps on onboarding processes and system updates • Support the Sr. National Accounts Manager in managing IDN and GPO contracts, including coordination of documentation, account alignment, and contract compliance requirements Process Oversight & Continuous Improvement • Support adherence to SOPs, checklists, and onboarding guidelines • Track metrics and maintain dashboards (e.g., average days to onboard, system errors, invoice resolution) • Identify opportunities for process improvements and system enhancements • Contribute to onboarding playbooks and training materials for sales reps Troubleshooting & Support • Investigate and resolve account discrepancies, billing mismatches, or SAP/CRM sync errors • Provide coaching and support to sales reps on system navigation and onboarding tasks • Assist with escalations regarding onboarding, account setup, or collections Compliance & Audit Readiness • Ensure documentation and approvals are filed correctly in shared systems • Provide supporting reports to internal audit or external reviewers as requested Other Responsibilities • Maintain complete and open lines of communication with other personnel, functions, or departments to facilitate operations and interaction in the organization • Keep all teams informed of status and progress, ensuring that regular and periodic communication takes place • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and keeping abreast of industry trends and related compliance issues within the area of responsibilities • Maintain professional conduct, attendance, and high ethical standards in the workplace, complying with company policies and procedures • Fulfill mandatory training requirements applicable for department and job duties as appropriate • Perform other duties and responsibilities as required or requested by supervisor or management