Kaiser Permanente

Compensation

Full Description

Job Summary: Directs and coordinates business operations services. Functions as a patient advocate. Participates in and collaborates on Region-wide activities relating to areas of responsibility. Supervises assigned staff. Essential Responsibilities: • Plans, coordinates, directs, and supervises activities of assigned business operations area. • Delegates, monitors, and evaluates activities of assigned staff to ensure accuracy and efficiency of business operations. • Works with appropriate leadership to develop and implement business operations process changes. • Provides information for and coordinates special projects/activities within area. • Promotes and supports business operations processes, programs, and methods to enhance quality of service. • Assists in developing effective and appropriate use of process improvement tools to ensure efficient, productive, quality workflow and environment. • Establishes effective, collaborative working relationships with leadership. • Facilitates and collaborates toward improvement and problem resolution. • Implements work plans and strategies to increase efficiencies. • Coordinates and facilitates monthly department meetings. • Hires, trains, supervises, counsels, disciplines, and terminates assigned staff as appropriate. • Communicates goals, objectives, accountabilities, priorities, and authority parameters to assigned staff.